A

Ariadna Chávez López

About

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Querétaro, Mexico

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • Zalando SE
    Salesforce Administrator
    Zalando SE
    Oct 2019 - Apr 2025 (5 years 7 months)
    Salesforce Administration & User Management: Manage roles, profiles, permissions, and security settings to optimize platform usage. Service Cloud & Automation: Configure case management, Omni-Channel routing, and automate processes using Flows. Data Management & Reporting: Utilize Data Loader, XL-Connector, and custom reports/dashboards to ensure data integrity and drive insights. Collaboration & Continuous Improvement: Work with stakeholders to troubleshoot issues, enhance system performance, and stay updated on Salesforce best practices.
  • Zalando SE
    Customer Care Specialist for Spanish Market
    Zalando SE
    Oct 2017 - Oct 2019 (2 years 1 month)
    Assisted customer with inquiries about delivery, returns, payments and logistics. Proficient in Salesforce Classic and Lightning. Gathered customer feedback about the service and the webpage.
Education verified_user 0% verified
  • -
    -SheCodes React Coding Workshop.
    Oct 2021 - Sep 2025 (4 years)
  • -
    -Salesforce Platform Basics Badge
    Oct 2021 - Sep 2025 (4 years)
  • UTEL University
    Bachelor Software Engineer
    UTEL University
    Jan 2018 - Jan 2021 (3 years 1 month)
  • Universidad Del Valle de Atemajac
    Communication and Media Studies
    Universidad Del Valle de Atemajac
    Jan 2009 - Jan 2013 (4 years 1 month)