Aref souki

Aref souki

About

Detail

Bogotá, Bogota, Colombia

Contact Aref regarding: 
work
Full-time jobs
Starting at USD1.2k/month
Flexible work
Starting at USD9/hour
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Internships
Starting at USD1k/month
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Finding mentors
Finding co-founders
groups
Networking

Timeline


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Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Teleperformance Colombia
    Customer Success Specialist (as a Bilingual Agent C1)
    Teleperformance Colombia
    Jan 2023 - Jul 2024 (1 year 7 months)
    • Implemented a Technology Adoption Programs, enhancing network visibility for over 200 corporate clients (public and private sectors) across the U.S. • Conducted video calls, product demos and training sessions, outbound calls and email/chat follow-ups to communicate program milestones to clients, partners and stakeholders. • Maintained up-to-date client information in CRM and other software systems. • Developed strategies to increase and maintain the customer health score of my portfolio above a 70%.
  • Teleperformance Colombia
    Subject Matter Expert (SME) (as a Bilingual Agent C1)
    Teleperformance Colombia
    Aug 2022 - Jan 2023 (6 months)
    • Implemented and deployed virtual machines in virtual environments such as Hyper-V and VMWare, ensuring proper integration, performance and compatibility, walking through the adoption of these software programs, enhancing network visibility for over +40 corporate clients (public and private sectors) across the U.S. • Conducted video calls, product demos and training sessions, outbound calls and email/chat follow-ups to communicate program milestones to clients, partners and stakeholders. • Maintained up-to-date client information in CRM and other software systems. I received kudos during FY23Q3 for my strong common sense, proactivity, and drive to provide the best support for my accounts.
  • Teleperformance Colombia
    Lifecycle Program Manager (LPM) (as a Bilingual Agent C1)
    Teleperformance Colombia
    Feb 2021 - Aug 2022 (1 year 7 months)
    • Crafted an adoption program for over 80 US corporate clients (Public/Commercial, and Private Sector). Promoted the use of their enablement and educational resources while understanding our client's business goals and overcoming challenges throughout the SNTC implementation. • Created new and strong business connections with key internal stakeholders. • Maintained up-to-date client information in CRM and other software systems. • Implemented multiple procedures that led to a 40% increase in client participation in the Software Solution, coordinating one to many training sessions, positively impacting product utilization, license consumption, and contract renewals.
  • R
    Chef, Maitre and Bartender
    Restauración Global
    Jan 2015 - Jan 2021 (6 years 1 month)
    I've been working in the hospitality environment since I was 18+ years old, my family used to have multiple restaurants, also I've been in contact with foreign customers since then, so I'm really comfortable speaking in a different language in order to accurately communicate ideas, projects, and services, and of course with the intention to perform a high quality connection between customers.
Education verified_user 0% verified
  • U
    Técnico Medio en Agropecuaria
    Unknown
    Jan 2012
    Mención manipulacion de alimentos
  • U
    Cisco NetAcad certifications for CCST
    Unknown
    Jan 2026 - Current (7 months)
    Expected to complete by July 2026