Ardis Belinda Washington

IT Tier1-Cloud Sectoe

Teletech Holdings, Inc.

Feb 2020 - Dec 2020 (11 months)

IT-Tier I, trouble shooting systems, reporting issues in ticketing system, granting new employees access to systems after verification.

O

B

TTEC

Optum Rx, Bank of Ameria,, Teletech

Dec 2019 - Apr 2022 (2 years 5 months)

B

Business Office Manager (F/T-salary)

Jul 2010 - Apr 2011 (10 months)

• Assisted Marketing & Sales/Executive Director with coordinating, setting appointments for tours and closing deals with potential prospects for residency. Entered and maintained prospect information in their tracking system. Made cold calls and follow- up calls, e-mails, sent mailers and marketing brochures. I organized the office, filed paperwork, greeted vendors, prospects and assisted residents and their families when needed. I took on role of concierge, answering incoming calls, routing to correct department and/or person and taking messages before transitioning into the Business Office Manager/HR coordinator position. ●As Business Office Manager had to reorganize office and catch up on old business left from previous BOM, and assist

M

Marketing & Sales Assistant (P/T)

May 2010 - Jul 2010 (3 months)

C

Senior Resource Group/Senior

Cedar Park,

May 2010 - Feb 2011 (10 months)

S

Retention Adviser

SprintNextel Communications-

Jul 2002 - Mar 2008 (5 years 9 months)

●Take incoming calls and cold call for cellular customers. Follow up with customers via phone, email, fax, and/or e-contracts. ●Retain cellular customers by offering new options, selling new products, and reselling benefits, plans, and features. ●Offering discounts, courtesy credits and/or upgrade equipment, if necessary. ●Maintain and retain a profitable Sprint/Nextel customer base. ●Help train and/or assist new employees with system functions, proposal, products and pricing in the absence of immediate supervisor. • Take incoming calls and cold call for First USA/Bank One card members. • Retain card members by selling benefits and providing alternatives. • APR solutions. • Sell balance transfers as applicable. ◦ Maintain and retain t

B

Retention Adviser

Bank One-

Apr 1999 - Oct 2001 (2 years 7 months)

T

Assembler III

Trimble aviation

Nov 1998 - Mar 1999 (5 months)

• Solder, assemble, test and packed PCB's for various government and commercial aircraft.

A

Assembler III

AMP Packaging System

Apr 1994 - Apr 1998 (4 years 1 month)

T

Electronic Assembler

TAD Technical Services-

Jun 1992 - Apr 1993 (11 months)

T

Mechanical Assembler

Texas Instruments-

Oct 1990 - Jun 1992 (1 year 9 months)

• Assembled and test notebook computers. ◦ Touch-up, repair through hole and fine pitch components. ◦ Wire routing on PCB's. • Responsible for operating a Fuji, solder masking machine. • Responsible for operating a pick and place surface mount machine. ◦ Rework surface mount, fine pitch components and wired PCB's. • Assembled card cage units, for main frame computers

I

Machine Operator

IBM-

Jan 1990 - Aug 1990 (8 months)

Ardis Belinda Washington

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Ardis Belinda Washington

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