Ricardo Andrés Cabezas Bermudez
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Ricardo Andrés Cabezas Bermudez

Ricardo Andrés Cabezas Bermudez  new_releases

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Training & Quality Manager en Concentrix | DataAnalytics | Continuous Improvement | Lean | Multilungual (ES/EN/PT/FR)
Bogota D.C., Colombia

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Résumé

Jobs verified_user 0% verified
  • Concentrix
    Training & Quality Manager
    Concentrix
    Nov 2021 - Current (3 years 6 months)
    - Maintain accurate metrics of direct reports individual performance as well as overall team level Training and Quality performance - Evaluate levels of Training and Quality process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans - Maintain appropriate Training and Quality staffing levels according to program requirements - Oversee audits of key Training and Quality support processes within each account and recommend changes - Lead Business Review Sessions to share performance follow-up and next steps
  • Teleperformance Spain
    Trilingual Quality & BI Lead
    Teleperformance Spain
    Dec 2020 - Nov 2021 (1 year)
    - Follow-Up on Quality Team responsabilities - Point of Contact between Brazil and Colombia to coordinate Action Plans - Manage client's needs with synergy between internal departments - Implement continuous development plans for all QAAs (Quality Assurance Analysts) - Control all members of the Quality department meet client's requirements
  • Teleperformance Spain
    Quality Assurance Analyst and Business Intelligence
    Teleperformance Spain
    Mar 2020 - Dec 2020 (10 months)
    - Evaluate representatives' performance to identify opportunities - Implement Action Plans to enhance performance on Representatives - Create daily reports on key points to generate visibility of duties
  • Xerox
    Agente de Atendimento ao Cliente (Portuguese) - Customer Service Representative
    Xerox
    Oct 2015 - Feb 2016 (5 months)
    - Manage client's requests via e-mail providing appropriate responses to the client's needs - Keep track of main drivers to propose actions plans - Train new Specialsts to meet stakeholder's requirements
  • VivaColombia
    Flight Attendant
    VivaColombia
    Feb 2015 - Aug 2015 (7 months)
    - Maintain safety requirement in every flight meeting international standards - Provide in-flight service to all passengers - Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft - Attend the "brief" and act on it
Education verified_user 34% verified
  • Coderhouse
    Analista de Datos verified_user Verified experience
    Coderhouse
    Jan 2021
  • U
    Licenciado en Ciencia Política y Sociología, Ciencias políticas y gobierno
    Universidade Federal da Integração Latino-Americana - UNILA
    Jan 2016 - Jan 2019 (3 years 1 month)
  • E
    Técnico Auxiliar de Servicio A Bordo
    Escuela de Istrucción Aeronáutica EIA Bogotá
    Jan 2013 - Jan 2014 (1 year 1 month)