Aranza Velasco Client Experience Specialist

D

Strategic and Administrative Collaborator

Despacho Jurídico Nexus

Apr 2025 - Current (1 year 2 months)

• Composed strategic and professional content for social media aimed at effectively communicating complex legal concepts. • Instituted the creation of institutional forms while enhancing the technical quality of legal documents. • Reviewed and managed archives to streamline processes for clients and ensure timely follow-ups. • Generated administrative and institutional documents to optimize case management for clients.

E

Lead Preschool English Teacher

El Mundo de Cricri

Oct 2024 - Aug 2025 (11 months)

Crafted and executed English lesson plans concentrating on socio-emotional development and meaningful learning experiences. Fostered active communication with families to enhance group integration and community building. Oversaw both virtual and in-person classroom dynamics to cultivate a positive and engaging learning environment. Utilized Google Drive for efficient lesson planning and comprehensive note-keeping, ensuring organized documentation of student progress and group activities. Leveraged Google Drive to maintain constant and formal communication regarding individual children and group dynamics among the teaching team, thereby supporting a cohesive and informed approach to student development.

A

Psychology Team Coordinator

ANSATT México

May 2024 - Nov 2025 (1 year 7 months)

-Spearheaded the psychology department, analyzing organizational dynamics and designing tailored mental health evaluations. -Developed and implemented institutional psychological support strategies alongside comprehensive wellness programs. -Managed the scheduling and distribution of patient work for practitioners and interns new to clinical interviewing, ensuring efficient workflow and patient care. -Utilized foundational knowledge of medical care and vital markers to support a multidisciplinary occupational health clinic environment. -Assisted a psychiatrist with initial patient interviews and surveys, contributing to the efficient handling and updating of patient Electronic Medical Records (EMR) and digital files after each session.

P

Psychosocial Support Facilitator

Psychiatric Hospital (ITESO Project)

Jan 2021 - May 2024 (3 years 5 months)

-Managed end-to-end patient/participant documentation, ensuring 100% compliance with ethical and legal standards for high-vulnerability populations. -Authored and implemented Standard Operating Procedures (SOPs) for community intervention programs, reducing operational ambiguity and improving delivery efficiency. -Information Management: Leveraged qualitative analysis to track progress outcomes and maintain structured databases for clinical and administrative review. -Communication: Acted as the primary point of contact for complex inquiries, providing clear, structured, and empathetic updates to diverse groups. -Enhanced patient communication and understanding by applying knowledge of medical care and psychiatric medications, ensuring clea

Aranza Velasco

About

Detail

Timeline

Résumé