Aranza Lopez Acosta VR Hiring Operations Lead

Hiring Operations Lead

SmithAI

Feb 2026 - Current (5 months)

I oversee the end-to-end recruitment operations for high-volume, client-facing receptionist roles to ensure we consistently attract, evaluate, and onboard top-tier talent who deliver professional customer experiences. In this role, I partner cross-functionally with training and workforce management to align hiring strategy with business needs and service standards. I manage hiring metrics, forecast staffing demand, and implement process enhancements that increase efficiency while maintaining quality.

Assistant Manager of Hiring

SmithAI

Jun 2025 - Feb 2026 (9 months)

● Supported hiring operations, recruiting workflows, candidate evaluation, and process optimization for remote receptionist hiring. ● Monitored hiring pipeline performance and partnered with cross-functional stakeholders to improve candidate experience and hiring outcomes. ● Contributed to hiring process improvements focused on efficiency, consistency, and quality of hire.

Assistant Manager of RTL

SmithAI

Feb 2023 - Aug 2025 (2 years 7 months)

Managed a team of 2-3 Senior Receptionist Team Leaders, and 8-12 Receptionist Team Leaders with 10-20 receptionists each to improve call quality, attendance and performance through action plans, warnings, and improvement plans.

Senior Receptionist Team Leader

SmithAI

Jul 2021 - Feb 2023 (1 year 8 months)

Oversaw a team of 4-5 Receptionist Team Leaders with 8-13 receptionist each, leading to an increase in call quality, and overall performance through process implementation, and performance improvement actions.

Receptionist Team Leader

Smith.ai

Jan 2020 - Jul 2021 (1 year 7 months)

Virtual Receptionist

SmithAI

Oct 2019 - Jan 2020 (4 months)

Answered calls, determined needs, handled payments, appointment setting, detailed messages, and confidential information with high standards of quality.

V

Property Manager & Personal Assistant

Villa del Pescador, El Pedregal

Nov 2018 - Aug 2021 (2 years 10 months)

Managed property operations, appointments, maintenance coordination, vendor communication, Airbnb reservations, guest communication, expenses, and receipts. ● Entrusted with managing significant financial responsibilities, including oversight of property-related expenditures, vendor payments, banking activities, and multiple business and personal credit accounts, while operating with minimal supervision.

Phone sales agent

Priceline, Teleperformance

Jul 2011 - Apr 2014 (2 years 10 months)

Aranza Lopez Acosta

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Aranza Lopez Acosta