Arantxa Parra Virtual Assistant & Customer Care Member

Customer Success Member

Profit For Contractors

Jun 2023 - Feb 2024 (9 months)

• Successfully resolved customer concerns using platforms like Clickup, Go High Level, and Close contributing to high customer satisfaction rates. • Kept continuous communication with over 25 clients to support their progress in the program. • Achieved a 20% reduction in average response time implementing streamlined communication processes and utilizing efficient customer service tools like GHL and Clickup. • Consistently delivered exceptional service, resolving customer issues promptly and effectively, leading to high customer satisfaction and loyalty.

Virtual Assistant

Profit For Contractors

May 2022 - Jun 2023 (1 year 2 months)

• Managed administrative tasks. Email and calendar management, document organization, and performing data entry tasks efficiently. • Setting and managing hiring and sales automated systems inside of ClickUp and Go High Level. • Created and posted social media content weekly for the client's businesses with Canva, CapCut, ChatGPT, and Descript, as well as doing account growth and engagement activities. • Maintained effective communication and worked closely with my clients, helping them to define business goals and keeping track of them, sending updates, and problem-solving.

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Community Associate

Happipad

Mar 2022 - Sep 2022 (7 months)

• Utilized social media and other online platforms to enhance the community's online presence. I was in charge of increasing brand awareness and gaining a larger customer base with a 50% rate. • Improved communication between the Facebook community members and internal teams. • Implemented a streamlined sales tracking system using Google Sheets, ensuring accurate and up-to-date records. This initiative improved data accuracy by 20%, facilitating data-driven decision-making for the sales team.

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Chat Specialist

NEXT-LEVEL COACHES

Oct 2021 - Mar 2022 (6 months)

• Effectively connected with and engaged potential leads on LinkedIn via Sales Navigator, utilizing personalized messaging strategies. Achieved a 20% increase in qualified leads, contributing to enhanced sales opportunities for clients. • Collaborated closely with clients to understand their unique goals and tailor messaging accordingly. This approach resulted in a 95% satisfaction rate and strengthened long-term partnerships.

Outreach Specialist

Made Omni Inc

Apr 2021 - Aug 2021 (5 months)

• Initiated meaningful conversations with the target audience on Facebook and Instagram. Achieved a 25% increase in audience engagement, fostering a vibrant online community. • Implemented effective lead-generation strategies to identify and nurture potential prospects. Achieved a 30% growth in the lead pipeline, providing clients with a steady stream of qualified opportunities. • Utilized analytics tools to track and analyze the performance of social media campaigns. Implemented data-driven insights to refine strategies, resulting in a 20% improvement in overall outreach effectiveness.

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Clinical Psychologist Intern

Catesfam

Sep 2019 - Mar 2020 (7 months)

• Evaluation, counseling, and psychological support for children, adolescents, and adults diagnosed with schizophrenia. • Design and implementation of behavioral intervention plans. • Preparation of psychological reports. • Facilitation of workshops to promote mental health in patients with schizophrenia at the institution and/or their families.

Arantxa Parra

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