Customer Experience Analyst
Chattermill
Oct 2017 - Apr 2020 (2 years 7 months)
• Tracking customer experiences across online and offline channels, devices, and
touchpoints.
• Analyzing customer data to identify trends and opportunities for improvement.
• Collaborating with IT developers, as well as the production, marketing, and sales
teams to enhance customer experiences and brand awareness.
• Building data-driven recommendations to optimize productivity, value, and
customer delight.
• Generating actionable insights that support internal stakeholders in the decision-
making process.
• My top clients were HelloFresh, TansferWise, Uber, Deliveroo, Trainline, NatWest
Bank, FlixBus, JustEat etc.