Top Performer Customer Care Agent, U.S. Dispatch Agent, VTF Agent, U.S. Training Senior Analyst
Dell Panama, Inc
Aug 2003 - Apr 2007 (3 years 9 months)
Worked with U.S. Customer Care Organization doing several roles, among them: Customer Care Agent (achieving the ranking of #1 on my Team);
Customer Care Dispatch Agent (responsible to approve Customer Care Agent requests to issue returns, refunds and exchanges for U.S. Home Customers);
Certified VTF (approved the VTF Certification process to be eligible for Training positions); U.S. Customer Care Training Senior Analyst (responsible to get ready workforce of first entrance to the U.S. Customer Care Business
Unit, as well for U.S. Home Sales new hires, Sales Support New Hires and E-
Business new hires); besides new hire trainings, also conducted refreshment
sessions for tenured agents and participated of Metrics Ramp-up projects with di
