A

Apurba Baruah

About

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Assam, India

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Résumé

Jobs verified_user 0% verified
  • I
    Relationship & Support Manager
    Image 3D Conversion Pvt Ltd
    Apr 2023 - Sep 2024 (1 year 6 months)
    Led cross-functional teams to drive revenue growth, enhancing cash flow by $1 million within 1.5 years. Streamlined workflows with SaaS tools like Zoho Sales, Bitrix24, and Slack, significantly improving team collaboration and overall productivity. Excelled in task and project management, efficiently tracking progress, meeting deadlines, and coordinating with team members to achieve strategic goals. Leveraged CRM systems to strengthen client relationships, enhance retention rates, and provide actionable insights for improved customer engagement. Demonstrated expertise in document preparation and digital file organization, ensuring quick access to critical information and supporting operational efficiency. Proficient in data analysis using E
  • Teleperformance USA
    Customer Support Specialist
    Teleperformance USA
    Jun 2022 - Jan 2023 (8 months)
    - Delivered exceptional customer support by proactively addressing customer concerns via phone, email, and chat, achieving a high satisfaction rate and swift issue resolution. - Engaged in interpreting customer issues and resolving complex problems with clear and empathetic communication, skills that are essential for effective interaction with artificial intelligence technologies. - Independently explored AI tools such as ChatGPT, Gemini, and Claude for writing assistance, information synthesis, and process optimization, integrating these technologies into my problem-solving approach to enhance productivity, even though they were not formally part of my role at Teleperformance USA.
  • TRACTEBEL
    Administrative Assistant cum computer operator
    TRACTEBEL
    Mar 2019 - Nov 2021 (2 years 9 months)
    As an Administrative Assistant cum Computer Operator, I effectively managed office budgets and expenses, overseeing procurement processes to ensure timely and cost-effective purchases while maintaining accurate records of purchases, inventory, and related transactions. Additionally, I coordinated travel arrangements to support team logistics. In my role, I utilized tools like ChatGPT, Gemini, and Claude to enhance documentation, data management, and communication tasks, streamlining writing and summarizing reports to improve overall productivity. Although I did not directly use Google Veo 3 in my daily responsibilities, I explored it independently for creating visual presentations and developing creative content, integrating these AI tools
Education verified_user 0% verified
  • C
    Certified in Computer Applications (CCA)
    Jan 2015 - Jun 2015 (6 months)
  • G
    Introduction to Digital marketing, Introduction to Data Analytics, PGDCA ( Post graduate diploma in computer application
    Guwahati University.
    Nov 2016 - Nov 2017 (1 year 1 month)
  • D
    Bachelor Degree
    Dibrugarh University
    Jan 2012 - Jul 2015 (3 years 7 months)
Projects (professional or personal) verified_user 0% verified
  • C
    A
    Outlier.ai
    RLHF projects
    CrowdGen by Appen, Alignerr (LabelBox), Outlier.ai
    Nov 2024 - Current (1 year 9 months)
  • A
    Amazon India Brand Promotion
    Feb 2023 - Mar 2023 (2 months)
    In my role with Amazon India Brand Promotion, I was responsible for developing and executing innovative brand strategies that effectively engaged our target audience. I collaborated with cross-functional teams to create compelling marketing content and campaigns that resonated with consumers. Additionally, I actively explored and utilized tools such as ChatGPT, Gemini, Claude, and Google Veo 3 to generate content ideas and enhance my copywriting. These AI-driven tools significantly improved my approach to audience engagement and brand messaging, integrating advanced technology into my strategy, even though their use was not formally required by the role.
  • E
    EMMS (Electronic Maintenance Management System)
    May 2017 - Nov 2017 (7 months)
    Worked as a data analyst for 7 months under Wipro to digitize aircraft maintenance logbooks and inventory management. Conducted data mining and mentoring of Airmen to ensure a smooth transition to digital processes. Additionally, I engaged with structured data and system-driven workflows, recognizing how tools like Gemini can enhance information processing and task automation. While Google Veo 3 was not directly utilized in my role, I independently explored it to create visual training content and system walkthroughs, further contributing to my ability to enhance efficiency and communication in tech-driven environments.