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April Rose Evangelista

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Sr. Customer Service Analyst
San Pablo City, Calabarzon, Philippines
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Full-time jobs

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Résumé

Jobs verified_user 0% verified
  • Collins Aerospace
    Senior Customer Service Representative
    Collins Aerospace
    Jul 2022 - Current (4 years 1 month)
    • Handle customer inquiries related to quotations, orders, delivery schedules, and warranty concerns. • Manage client accounts and process orders accurately to ensure seamless transactions. • Coordinate with internal teams to confirm product availability and ensure on-time delivery based on agreed lead times. • Monitor open order books to track order status and proactively address potential delays. • Ensure customer satisfaction by providing timely and effective resolutions to inquiries and complaints. • Maintain strong relationships with clients through consistent communication and reliable service.
  • C
    Customer Service Representative (AT&T Digital Assistance Center)
    Concentrix CVG Inc.
    Nov 2018 - Aug 2021 (2 years 10 months)
    • Assisted customers with technical and billing inquiries, ensuring prompt and accurate issue resolution. • Delivered clear, step-by-step troubleshooting support to effectively address customer concerns. • Managed escalated cases and provided efficient solutions in high-pressure situations. • Accurately documented customer interactions and resolutions in CRM systems. • Consistently achieved key performance indicators (KPIs) for customer satisfaction and first-call resolution. • Supported new hire training and facilitated team knowledge sharing to enhance overall performance. • Served as a Subject Matter Expert (SME), monitoring call quality, providing one-on-one coaching, and ensuring adherence to service standards. • Communicated process u
  • B
    Quality Management (Technical Analysis)
    Brother Industries Phils.
    Nov 2014 - Nov 2018 (4 years 1 month)
    • Conducted product quality inspections and technical analysis. • Generated reports on defects, performance, and compliance. • Collaborated with engineering teams to resolve issues. • Ensured quality standards were consistently met. • Assisted in audits and process compliance checks. • Monitored efficiency and recommended process improvements.
Education verified_user 0% verified
  • L
    Bachelor of Science in Business Administration Major in Operations Management with Data Analytics
    Lyceum of the Philippines University, Calamba
    Jan 2025
    ETEEAP, Ongoing
  • W
    Bachelor of Science in Accountancy
    Westmead International School
    Jan 2009 - Jan 2011 (2 years 1 month)
    Undergraduate