Dedicated customer support specialist with a focus on empathy, clear communication, and issue resolution. Seeking to leverage my experience in managing customer accounts and providing technical assistance in a role that values client care.
• Renewing the license of the doctor and specialist
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CSR (Healthcare)
Teletech Lipa
Aug 2023 - Sep 2024(1 year 2 months)
• Managed customer inquiries related to healthcare benefits and eligibility for United Healthcare. • Maintained high accuracy in handling sensitive member data and provided empathetic service.
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CSR (Healthcare)
Alorica Philippines Inc.
Sep 2022 - Jul 2023(11 months)
• Handled customer inquiries regarding billing and benefits for United Healthcare. • Ensured excellent customer support while complying with HIPAA