April Esperanzate

P

VIRTUAL ADMIN ASSISTANT

PRIME MD OF NAPLES

May 2025 - Dec 2025 (8 months)

Administrative tasks, including obtaining medical records and patient consent forms, creating lab profile, patient tracking. Delegating task in Asana as needed. Medical Transcribing doctor's consultation notes using Freed application. Insurannce Verification, Prior authorization and minor billing tasks. Creation of Home Health Certifications to patients with ADL limitations.

D

DOCUMENT SPECIALIST

DOXA SOLUTIONS INC.

Apr 2024 - Jun 2025 (1 year 3 months)

Administrative tasks, including filing, scanning, printing and organization of documents and information. Assist with routine preparations for trials, arbitrations, mediations. Assist with the utilization of E-discovery applications for purposes of document management and production including redacting PHI and bates stamping. Assist with document collection, production, organization and management.

SENIOR BILINGUAL ASSOCIATE

R1RCM

Oct 2022 - Mar 2024 (1 year 6 months)

Insurance Verification: gathering patient active insurance information, verification of eligibility and benefit, checking if prior auth is necessary or not to a specific procedure. Prior Authorization: Initiate PA through payor portal or third party vendor such as (carelon, UHC, evicore, availitty, Radmd, etc), via fax or phone call. Monitor PA status. Input PA details to EHR or EMR system. Basic Knowledge of medical billing for in-network and out-of-network providers. Administration task such as managing inbox, and also organizing files.

J

MERCHANT DISPUTES SPECIALIST

JP Morgan & Chase Co.

May 2019 - Jul 2022 (3 years 3 months)

S

INBOUND AND OUTBOUND RETENTION SPECIALIST

SITEL PHILIPPINES INC.

Jan 2013 - Apr 2019 (6 years 4 months)

April Esperanzate

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