A

April Alfaro

About

Detail

Open to Remote | Virtual Assistant | Admin Support | Customer Service
Quezon City, Metro Manila, Philippines
Contact April regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • IPG
    Receptionist | Admin | Accounts Receivable
    IPG
    Jan 2025 - May 2025 (5 months)
    Managed inbound and outbound calls, including accounts receivable and collection calls. Processed payments using Stripe, eWay, and MYOB for invoicing and financial tracking. Updated client banking details and ensured secure transactions. Maintained CRM records using Syrinx. Assisted with website maintenance and content updates. Managed company listings on Gumtree and Machines4U. Documented client interactions while maintaining data confidentiality.
  • FluentPet
    Admin Assistant
    FluentPet
    Apr 2022 - Aug 2024 (2 years 5 months)
    Managed daily email correspondence and inbox organization. Assisted TikTok affiliates with discount codes and campaign coordination. Used Zapier to automate workflows and streamline affiliate processes. Supported influencer partnerships and tracked performance metrics. Managed social media engagement.
  • W
    Administrative Support / Social Media Manager
    WAF, LLC
    Jan 2020 - Jan 2024 (4 years 1 month)
    Handled inbound and outbound client communications via phone and email. Responded to website inquiries and provided policy and claims support. Verified client insurance eligibility and coverage details through carrier websites and insurance platforms. Used NowCerts as CRM to manage client records, documentation, and workflow tracking. Utilized PL Rating, EZLynx, and carrier quoting websites for insurance quote submissions and comparisons. Assisted with policy renewals, endorsements, and coverage updates. Processed client payments and conducted follow-ups on outstanding balances. Maintained documentation using Google Workspace and Microsoft Office tools. Created and updated SOPs for internal administrative processes. Generated reports and tr
  • F
    Property Manager – Storage Facility
    FortKnox Storage
    Oct 2019 - Dec 2020 (1 year 3 months)
    Handled inbound and outbound calls for tenant inquiries. Responded to website inquiries and managed email communications. Assisted clients with storage upgrades and unit transfers. Managed lease agreements, renewals, and terminations. Processed payments and maintained tenant records. Coordinated maintenance and ensured smooth facility operations.
  • B
    Relationship Manager (Banking)
    Barclays - Alorica
    Mar 2014 - Sep 2019 (5 years 7 months)
    Provided tailored banking solutions and account support. Built long-term client relationships and coordinated internal teams.
  • B
    Financial Analyst
    Bank of America - TeleTech
    Feb 2013 - Mar 2014 (1 year 2 months)
    Conducted financial analysis and credit assessments. Prepared compliance and regulatory documentation.
  • A
    Customer Service Representative
    AT&T Mobility – Startek
    Dec 2012 - Mar 2013 (4 months)
    Provided support for TV, Internet, and mobile services. Resolved billing and technical issues efficiently.
Education verified_user 0% verified
  • E
    BS in Education
    EARIST, Manila, Philippines
    Jun 2011 - Mar 2012 (10 months)
    Undergraduate Coursework