A
Apoorva Sharma
About
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Haryana, India
Résumé
Jobs
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- RClient Engagement ManagerRemedium Consultancy Pvt LtdMay 2024 - Current (2 years 2 months)Manage key accounts, including Bector Dickinson, AstraZeneca, Takeda, and Stryker. Conduct regular client meetings to identify needs, provide feedback, and suggest tailored solutions. Lead and monitor multiple client projects simultaneously, ensuring timely deliverables. Plan and analyze marketing campaigns, focusing on effectiveness and ROI. Oversee client feedback, deliverables, invoices, and payments to ensure seamless operations.
Client Success SpecialistSkilloVillaFeb 2023 - Apr 2024 (1 year 3 months)Facilitated onboarding, progress tracking, and communication for student engagement. Acted as a liaison between students and internal teams for a cohesive experience. Collaborated with the COO to drive milestone achievements and deliver results.- Relationship ManagerCodeyoungJan 2022 - Jan 2023 (1 year 1 month)Efficient Query Management: Utilized CRM platforms to manage queries and tickets efficiently. Escalation Handling: Addressed customer escalations and grievances promptly and professionally. Customer Retention: Focused on customer retention and upselling products and services to enhance customer value. Client Relationship Development: Developed long-term relationships with clients to maximize their investment in learning solutions.
- BInternBSNL IndiaDec 2016 - Jan 2017 (2 months)
- JInternJaipur Metro Rail CorporationJun 2016 - Jul 2016 (2 months)
- KSocial Media Marketing AssociateKhelkit.com,May 2015 - Jul 2015 (3 months)
- CLIENT ENGAGEMENT MANAGERRemedium
Education
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- BEBirla Institute of TechnologyJan 2014 - Jan 2018 (4 years 1 month)
- SSecondary School CertificateSt. Paul's Senior Secondary School
- CHigher Secondary School CertificateCentral Academy Shikshantar