a
anusha k
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Senior Salesforce Admin/ BA/Scrum Master/QA Tester
India
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Résumé
Jobs
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Salesforce Business Analyst/ Scrum Master/QA TesterAmerant BankAug 2024 - Current (2 years 2 months)investing in digital transformation through Salesforce and quality-driven software delivery to enhance customer experience and operational efficiency.
Responsibilities:
• Played a dual role as BA / Scrum Master / QA Tester on a Salesforce-driven digital banking project (Sales Cloud & Service Cloud).
• Supported requirements gathering and testing for an Einstein AI-powered chatbot within Service Cloud, defining conversational flows and use cases, and validating chatbot responses and case-routing accuracy through functional and UAT testing.
• Managed SNOW incidents, release change requests, deployments using AutoRABIT, and coordinated 3 teams CRM, IOAW, and nCino teams while defining requirements, facilitating Agile cerem- Senior Salesforce AdminPilot Flying JDec 2021 - May 2024 (2 years 6 months)Pilot is a Fuel gas station company, consist of travel centers and convenience stores including locations in 44 states with more than 790 restaurants.
Production Support Incidents: Resolved Salesforce support tickets in a timely manner, set realistic expectations, maintain ticket hygiene, and communicate clearly with peers and internal customers.
Production Support Enhancements: Delivered enhancements and issue resolutions involving core functionalities like Leads, Accounts, Contacts, Opportunities, CPQ, Approvals, Agreements.
• Extensively worked on Agile methodology and attended daily status/standup meetings.
• Managed salesforce requests for 2500+ customers.
• Worked on User Stories, Backlog items in Jir - Salesforce AdministratorGigamonMar 2020 - Nov 2021 (1 year 9 months)Gigamon focused on detecting unauthorized data exfiltration and customized needs for security solutions for their clients and home users.
Responsibilities:
• Used ServiceNow ticketing system for requirement gathering and prioritizing tickets in Agile environment.
• Worked on CRM modules like sales cloud, service cloud with functionalities like Opportunity Management and Case Management.
• Managed Salesforce instances, including but not limited to, the creation of sandboxes, monitoring usage and capacity, troubleshooting and configuration, account creation and auditing.
• Created and assisted with maintaining users, profiles and roles for inside sales team.
• Developed reports, dashboards, and processes to c - Salesforce Business AnalystImpervaJan 2019 - Feb 2020 (1 year 2 months)Imperva provides complete protection to enterprise data and application software. Containing over 250 search rules, Classifier displays results in a graphical web-based dashboard.
• worked directly with stakeholders and understand the operations of the business
• Implement Force.com platform and cross-platform integration solutions based on industry best practices
• Implement Force.com platform and cross-platform integration solutions based on industry best practices
• Requirement gathering, analyze and convert functional requirements into conc
Education
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- Master's degree, Information TechnologyColorado Technical UniversityNov 2015 - Mar 2017 (1 year 5 months)
- HBachelor's degree, ElectricalHiTech College of Engineering TechnologyOct 2010 - Jul 2014 (3 years 10 months)