Anuj Gupta

• Highly skilled in Operations and Customer Service Management, with a proven track record of driving productivity and quality through performance standards and procedural changes; proven ability to enhance overall customer experience through collaboration with cross-functional teams • Previously employed as an Operations Manager at Flixstock India • Directed and mentored a team of 400+ professionals across diverse industry sectors like ITES, Finance(AR), SaaS or E-Commerce, fostering a culture of continuous improvement and an increase in overall productivity, leading to operational excellence • Increased project profitability by 30% through process changes, automation, and tech advancements in 6 months. Retained major clients, enhancing profitability. Spearheaded process optimization for operational cost reduction while maintaining high-quality service • Resourceful in coordinating with internal and external stakeholders for smooth transition management of processes • Established Standard Operating Procedures (SOPs), policies, and procedures throughout the professional journey, ensuring streamlined operations • Demonstrated proficiency in swiftly adapting to new technologies, consistently providing valuable input and driving customer-centric solutions for both internal and external clients • Expertise in leading projects from scope management to activity sequencing, cost estimation, risk analysis and quality management • Proficiency in leading end-to-end process, people and stakeholder management, continuous improvement in metrics & SLA, automation, and performance management • Displayed efforts in identifying trends and assessing opportunities to improve processes by introducing new emerging technologies or providing actionable insights • Key People Leader, experienced in hiring and leading teams and ensuring achievement of the goals to enhance organizational effectiveness • Proficient in data analysis for identifying bottlenecks and future developments, leading to strategic decision-making and improved business outcomes