Customer Support Representative
Startek Honduras
Jun 2014 - Sep 2015 (1 year 4 months)
Supported customer questions and issues by
gathering data, analyzing needs, evaluating Languages
possible resolutions and implementing best solutions.
Spanish - Native
Delivered exceptional customer service by
prioritizing emergency issues and developing and Excellent
employing workarounds to solve problems
English
expeditiously.
Resolved customer complaints by distinguishing, Excellent
prioritizing and reporting technical issues.
Increased sales by educating prospects on benefits
of products and services in comparison to competitors.
Broke down and evaluated user problems, using test
scripts, personal expertise and probing questions.
