A

Anu Ade

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Telangana, India

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work
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Résumé

Jobs verified_user 0% verified
  • Lockheed Martin
    ServiceNow Developer
    Lockheed Martin
    Sep 2022 - Current (4 years 1 month)
    • Delivered ServiceNow platform configuration across ITSM, ITAM, HAM Pro, and FSM modules to support enterprise asset lifecycle management. • Built, supported, and maintained a wide range of Service Catalog items, ensuring functionality and categorization for easy navigation within the Service Portal. • Developed and deployed scoped applications using App Engine Studio, aligned with client specific hardware asset tracking requirements. • Created and modified Flow Designer workflows to automate ITAM-related processes such as asset receiving, audits, and transfers. • Designed and implemented ServiceNow interfaces with external systems via REST APIs and Database Connections for seamless data integration and real-time synchronization. • S
  • Rolfson Oil
    ServiceNow Developer
    Rolfson Oil
    Mar 2018 - Dec 2021 (3 years 10 months)
    • Configured Incident, Problem, Change, and Knowledge modules based on ITIL best practices. • Designed workflows for Service Catalogs and automated request fulfillment processes. • Created catalog items based on client requirements and customized SLA definitions. • Developed client/server scripts and data policies, enhancing portal and platform interactivity. • Created custom notifications and supported performance analytics dashboards. • Actively involved in Agile ceremonies including stand-ups, sprint reviews, and retrospectives.
  • C
    ServiceNow Business Analyst
    Cummins COE
    Apr 2017 - Mar 2018 (1 year)
    • Collaborated with business stakeholders to gather and analyze ITSM process requirements. • Defined SLAs and documented functional requirements to improve incident/change resolution times. • Worked closely with developers to translate business needs into ServiceNow configurations. • Authored user stories, test cases, and conducted functional testing sessions. • Delivered Service Catalog use cases and provided process improvement recommendations.
  • E
    IT Support; SIM Registration
    EMTS
    Jan 2013 - Dec 2016 (4 years)
    • Deployed and supported over 1,650 SIM registration kits across field locations. • Ran scripts and data patches to synchronize resident data across systems. • Performed software/hardware setup and technical troubleshooting for field agents. • Monitored SLA adherence and logged/closed issues via Network Management System (NMS).
Education verified_user 0% verified
  • A
    Bachelor of Science
    ABU ZARIA
  • S
    Scrum Master Accredited Certification
  • S
    ServiceNow Certified System Administrator (CSA)
  • C
    CIS – Human Resources
  • S
    ServiceNow Certified Application Developer (CAD)
  • C
    CIS – Hardware Asset Management