Remote Bilingual Customer Success Manager (English/Spanish/French)
Keycafe
Feb 2017 - Mar 2023 (6 years 2 months)
As a Remote Bilingual Customer Success Manager (English/Spanish/French), I managed complex key-exchange logistics for a diverse client portfolio, serving as the escalation point for enterprise partners, including high-volume clients such as Hilton, Airbnb, and Amazon, and handling flows that exceeded 800 exchanges daily. I provided multilingual support, utilizing English, Spanish, and French to de-escalate conflicts, troubleshoot hardware and software issues remotely, and assist international partners. My experience in IT operations was crucial in this B2B IoT startup environment, where I was involved in troubleshooting, onboarding, and implementation of automated key exchange lockers. This role required me to fill both senior support and o