Antonio De Jesus Zarate Torres

Anequim Customer Service•

Bluestone Real Estate Services

Sep 2023 - Current (3 years)

- Reached out to leads to book technician appointments for HVAC and plumbing concerns, ensuring efficient service delivery. - Completed follow-ups on missed calls, texts, and email leads to maximize appointment bookings and maintain an organized board. - Managed client interactions and appointments through ServiceTitan, Hatch, and Lace tools, streamlining operations and enhancing customer satisfaction. - Conducted continuous evaluations of performance for booked appointments to identify areas for improvement. - As an assistant property manager, supported two portfolios by addressing tenant requests and overseeing overall property management. - Utilized chat support skills to provide timely assistance to tenants and prospects, ensuring

Customer Success • L1 Officer

Envato

Aug 2021 - Jul 2023 (2 years)

Ticket managing through the Zendesk tool, among others, to assist clients with their Envato accounts. Mediation between buyers and authors of the digital assets. Complete follow-up until resolution is reached. Continuous updates on policies and procedures. Continuous evaluation of metrics and service quality.

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Customer Advocate C&C

AT&T Proximity

Aug 2018 - Jun 2021 (2 years 11 months)

As a Customer Advocate C&C, I was responsible for proposing solutions that ensured customer satisfaction in alignment with company policy. I managed collections and payments to clients, performing collection tasks through both card and bank accounts while reconciling transactions and payment arrangements. My role involved providing specialized customer service aimed at achieving higher sales and enhancing customer satisfaction. Additionally, I utilized chat support as a vital channel for customer service, complementing phone interactions to address customer needs effectively and efficiently. The attention provided was provided equally via phone call, chats and social media.

Medical Specialized Interpreter•

Languageline

Jan 2015 - Aug 2018 (3 years 8 months)

To interpret between an English speaking physician or healthcare provider and a Spanish speaking patient.

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Recepcionista

RIU Hotels & Resort

May 2012 - Dec 2014 (2 years 8 months)

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Customer Services Technical support

Apr 2010 - May 2012 (2 years 2 months)

technical support

Antonio De Jesus Zarate Torres

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