Luis Antonio Alvarez Sales Team Lead

Sales Team Lead

Tech Mahindra

Aug 2021 - Aug 2022 (1 year 1 month)

Leading and developing a team of 15+ associates into creating and closing opportunities to generate revenue for the campaign (cross sale, ensuring all procedures are followed and routinely give directions to staff on what to do and how to improve, parting from coachings, workshops and work plans with measurable a KPI's on a month to month basis. When an employee needs help dealing with customer concerns, as TL I step in, offer advice, or authorize adjustments.

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Inside Sales Specialist

LEDVANCE

Mar 2021 - Aug 2021 (6 months)

Cold calling for B2B sales.

Sales Team Lead

Porch Group

Jul 2019 - Jan 2021 (1 year 7 months)

Started as a sales representative and then move up 3 months and a half later to be a team lead in the pam department. As a tl was in charge of my own team and their metrics, hitting and exceeding quotta for 3 months in a row. Got moved to the moving division hire a helper department to manage the outbound team for selling movers + truck and labor only to potential clients, i was on charge of a team of 8+ representatives. I had to give them coaching sessions, had shadowing sessions with the agents, provide tips and implement new techniques to achieve the company goals and metrics as well as of had the team members hitting their metrics.

Team Leader

ATT

Sep 2017 - Jun 2019 (1 year 10 months)

I was able to do cross sales and provide customer services that exceeded the customer expectations, develop my skills regarding handle time and started helping my own team (agents) improving on sales and metrics within the first 3 months of working at at&t. I was moved up to be a team leader after my first year. As a team leader or floor support i helped out agents with general questions regarding the productd and system, as well, i helped with more complex situations and scenarios which depends on each customer case. On the other hand, i had to deliver results regrding the adherence and conformance for the office (200 people appox), send out reports and deliver strategies for improvement.

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Sales Executive

Mci Worlcom

Jan 2017 - Jun 2017 (6 months)

While in verizon, as of my first call center, i accomplished to be the top seller for 3 consecutive months for the old fashion land line model we handled.

Luis Antonio Alvarez

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Luis Antonio Alvarez