SME
UnitedHealthcare (via Foundever),
Mar 2023 - Mar 2025 (2 years 1 month)
• Delivered exceptional customer support to retired members and individuals with disabilities. • Reviewed claims and prior authorizations to ensure accuracy and adherence to policy. • Mentored and trained over 140 new hires waves. • Provided operational support, policy guidance, and quality assurance as SME.