A
Anthony Mathenge
About
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Nairobi County, Kenya
Résumé
Jobs
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AI Data TrainerInvisible TechnologiesJan 2023 - Dec 2024 (2 years)Improved and created different types of prompts, enhancing AI training efficiency by 90%.
Presented and explained criteria for prompt evaluation, ensuring consistent and accurate AI responses.
Verified information through appropriate internet research, maintaining data integrity and accuracy.- Customer Service AgentLoopJan 2021 - Dec 2022 (2 years)Handled high volumes of customer inquiries, maintaining a 95% satisfaction rate through quick and accurate financial assistance and support. Assisted customers with account management and financial transactions, ensuring compliance with service standards and improving first-call resolution rates by 20%. Collaborated with finance and technical teams to resolve account-related issues, reducing account re-escalation by 30% and improving customer retention. Additionally, I managed time-critical follow-ups and scheduled conversations across departments, which enhanced my ability to prioritize and coordinate tasks efficiently, akin to managing a high-volume executive calendar. I also reviewed client history and behavior in our CRM, a skill that a
- RAI Data AnnotatorRemotasks.Jan 2020 - Dec 2020 (1 year)Annotated high-resolution datasets for Tesla's autonomous driving program, enhancing vehicle navigation and safety by accurately labeling critical elements like traffic lights, pedestrians, zebra crossings, and roadjunctions.
Ensured data integrity and precision in labeling critical objects, contributing to the development of AI-driven systems and maintaining high annotation accuracy.
Collaborated with data science and engineering teams to refine guidelines, optimize AI model performance, and enforce quality control measures, reducing error rates and maintaining consistency across datasets.
Education
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- Bachelor of CommerceKenyatta UniversityJan 2019 - Jul 2024 (5 years 7 months)