Anthony Kronshage
Download
Recommend
Messages
Share
A

Anthony Kronshage

About

Detail

Canada
Contact Anthony regarding: 
work
Full-time jobs

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • rivian
    Head of Canadian Customer Success
    rivian
    Feb 2022 - Current (4 years 1 month)
    Strategic Market Expansion: Spearheaded Rivian's successful market entry into Canada and Europe by strategically opening 5 new sites across key regions, including British Columbia, Alberta, Ontario, Quebec, and Serbia, enhancing brand presence among high- value customers and key business persons of influence. Executive Relationship Management: Directed and supported a dynamic team of 200 Sales Support and Account Management professionals, focusing on cultivating relationships with high-value customers and influential business figures, achieving the highest NPS in our class. Scalable Solutions & Process Improvement: Implemented scalable solutions and continuous process improvements that increased overall efficiency by 20%, leading to enhance
  • Telus
    Senior Manager, Customer Engagement & Communications
    Telus
    Nov 2014 - Feb 2022 (7 years 4 months)
    Global Team Leadership: Led a global team of highly skilled communications and customer engagement professionals, responsible for supporting 5 different business verticals (Consumer, B2B, Security, Health, and Koodo), with a strong focus on high-value customer segments. Strategic Partnerships Management: Successfully negotiated and managed strategic partnerships with SaaS and BPO vendors, overseeing contracts exceeding $5M in value and ensuring alignment with TELUS' customer engagement objectives. Digital Customer Interaction Framework: Championed the development and implementation of a community-centric digital customer interaction trust & safety framework, ensuring inclusive experiences across all social platforms, leading to an annual OP
  • Telus
    Manager, Service Assurance
    Telus
    Nov 2011 - Nov 2014 (3 years 1 month)
    Service Delivery Leadership: Provided strategic leadership to a team of 17 Technical Account Managers (TAMs) across three provinces, ensuring efficient service delivery and customer satisfaction. Spearheaded the launch ofTELUS' first chat team, overseeing program management, recruitment, and training initiatives. Digital Experience Development: Collaborated cross-functionally to develop and implement TELUS' inaugural digital customer experience guidelines, aligning service delivery with evolving customer expectations and industry.