Customer success and account management leader with 10+ years of experience driving retention, partner satisfaction, and scalable service delivery across workforce development and education-focused nonprofits. Proven expertise in Salesforce and CRM platforms, relationship management, and data informed strategy. Adept at leading partner check-ins, resolving high-impact escalations, and building customer success frameworks with 90%+ satisfaction KPIs. Thrives in remote environments through independent problem-solving and cross-functional collaboration.