Senior Software Engineer
Automattic - WordPress.com
May 2022 - Apr 2025 (3 years)
• Led full-stack development across key user onboarding and support features using React, JavaScript, HTML/CSS, and PHP • Enhanced sign-up flow framework and implemented new experiences, including a dedicated newsletter sign-up path • Built and deployed a post-sign-up launch step offering real-time website previews across multiple viewports and a launch readiness checklist • Designed and developed the in-app Help Center modal, integrating AI chatbot support, dynamic resource search, and seamless escalation to human support