Anthony Dike

Anthony Dike

About

Detail

Payment Operation Outsourcing Coordinator @ Wise
Tallinn, Harju County, Estonia
Contact Anthony regarding: 
work
Full-time jobs
Starting at USD75k/year
Flexible work
Starting at EUR33/hour ~USD38.5/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • Wise
    Payment Operation Outsourcing Coordinator
    Wise
    Mar 2025 - Current (1 year 6 months)
    Facilitate weekly business review meetings with vendors, address issues, and drive performance improvements. Participate in site visits and audits, aligning vendors with KPIs and action plans. Manage vendor contracts (NDA, MSA, SOW, DPA) and ensure performance targets are met. Track vendor costs, invoices, and capacity. Oversee QA results, identify root causes of performance gaps, and work with vendors on corrective actions. Manage escalations and ensure resolutions. Coordinate vendor training and ensure alignment with company standards. Maintain vendor profiles, tools access, and project documentation. Handle administrative tasks, including onboarding/offboarding, IT support, and data management. Use dashboards and workforce tools to track
  • Wise
    FinCrime Outsourcing Coordinator
    Wise
    Sep 2024 - Feb 2025 (6 months)
    Facilitate weekly business review meetings with vendors, address issues, and drive performance improvements. Participate in site visits and audits, aligning vendors with KPIs and action plans. Manage vendor contracts (NDA, MSA, SOW, DPA) and ensure performance targets are met. Track vendor costs, invoices, and capacity. Oversee QA results, identify root causes of performance gaps, and work with vendors on corrective actions. Manage escalations and ensure resolutions. Coordinate vendor training and ensure alignment with company standards. Maintain vendor profiles, tools access, and project documentation. Handle administrative tasks, including onboarding/offboarding, IT support, and data management. Use dashboards and workforce tools to track
  • Sportradar
    Production Operator
    Sportradar
    Sep 2023 - Current (3 years)
  • Wise
    Vendor Quality Specialist (FINCRIME)
    Wise
    Feb 2023 - Sep 2024 (1 year 8 months)
    Conduct quality inspections and guide vendors for quality, legal, and productivity targets. Hold vendors accountable for enhancing quality and productivity through reviews and enhancements. Focus on AML, Card Disputes, Card Fraud as primary areas of interest, Maintaining vendor relationships, coordinating with internal departments, and developing performance metrics. Monitor vendor performance, provide feedback, and conduct regular meetings for improvement.
  • Swappie
    Trading Operations Specialist
    Swappie
    Jun 2022 - Jan 2023 (8 months)
    * RMA and OFB Process Management: Oversaw inventory management, return authorisation, financial reconciliation, and supplier/customer communication for different suppliers. * Capital Reduction and Unit Throughput Maximisation: identified bottlenecks and streamlined the return process to decrease RMA capital and maximise unit throughput. * Supplier Communication and Financial Records Management: informed suppliers about the ordering process, updated financial records and CN allocation, and worked with the finance team to ensure accurate and fast financial reconciliation. * Inventory Management and Tracking: updated item placements, developed a tracking system to improve accuracy, and maintained appropriate inventory levels to avoid stockouts
  • Swappie
    Jr. Trading Operations Specialist
    Swappie
    Mar 2022 - Jun 2022 (4 months)
  • Swappie
    Senior Production Specialist
    Swappie
    Feb 2022 - Jun 2022 (5 months)
  • Swappie
    Production Specialist
    Swappie
    Dec 2021 - Feb 2022 (3 months)
  • Pointek
    Product and Operations Lead
    Pointek
    Jul 2018 - Jun 2021 (3 years)
    *Credit Risk Management: Risk assessment and KYC to reduce credit risk and fraud. I used API verification software and credit reports to assess and decide on credit risk. *Credit Recovery: Recovering debt and maximizing recovery rates. Negotiated payment options and pursued debt collection when necessary. *Staff Recruitment and Management: Grew the workforce and recruited and trained credit analysts to assure quality and productivity. *Sales Strategies and Implementation: Mobile app software enhanced collections and customer happiness. I worked with sales and marketing to boost revenue and customer acquisition. *Communication and Collaboration: Kept clients informed and worked with cross-functional teams to meet corporate goals.
  • Beyond Credit Limited
    Arrears collector/ recovery Officer
    Beyond Credit Limited
    Feb 2017 - May 2018 (1 year 4 months)
Education verified_user 0% verified
  • Tallinn University
    Master of Arts - MA, International relations
    Tallinn University
    Jan 2021 - Dec 2023 (3 years)
    Thesis: A Study on the Impact of Chinese Cobalt Investment in the Democratic Republic of the Congo. Focus: International Security and Conflict
  • Ekiti State University Ado Ekiti Nigeria
    Bachelor of Science - BS.ed, Political Science Education
    Ekiti State University Ado Ekiti Nigeria
    Jan 2012 - Dec 2016 (5 years)
    Thesis: THE ANALYSIS AND EFFECTS OF POLITICAL APATHY AMONG NIGERIANS: TOWARDS ACHIEVING GOOD GOVERNANCE
Projects (professional or personal) verified_user 0% verified