Accounts Receivable Analyst (Collections)
Flexport Inc.
Jul 2024 - Current (2 years 2 months)
• Monitor and manage assigned customer accounts to ensure timely collection of receivables • Contact clients via email, phone, or portal to follow up on past-due invoices and secure payments • Investigate and resolve payment discrepancies, disputes, and deductions in coordination with sales and billing teams • Prepare and maintain aging reports and track collection metrics (e.g., DSO, aging buckets) • Assess credit risk and recommend credit holds or payment plans for delinquent customers • Collaborate with cash application teams to ensure accurate posting of payments • Document all collection activities in ERP or CRM systems (e.g., SAP, Oracle, Salesforce) • Generate reports for management on collection status, trends, and risk expo