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Anthony Baudoin

About

Detail

Senior T2 Technical Support Analyst
Tampa, Florida, United States
Contact Anthony regarding: 
Flexible work
Starting at USD25/hour

Timeline

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Résumé

Jobs verified_user 0% verified
  • Tek Systems
    TSC Analyst
    Tek Systems
    Jan 2026 - May 2026 (5 months)
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    Technical Deployment Lead
    TEKsystems.
    Sep 2025 - Current (1 year 2 months)
    • Leading a small team in physically setting up 70+ workstations in a timely manner. • Providing on site, go live support during office opening.
  • U
    IT Service Desk Agent
    US Foods.
    Jan 2025 - Aug 2025 (8 months)
    • Troubleshooting, Processing Data, and User Creation Requests for Moxe and EasyVista Ticketing. • Assisting internal users with user account, login issues and/or basic technical issues. • Work within systems such as Tacl/Tandem, Moxe, AS400, and more to assist customers and logistic operations. • Work within the EasyVista ticketing system to document calls, troubleshooting and requests.
  • B
    Technical Support Analyst II
    Baldwin Risk Partners.
    Mar 2020 - Oct 2024 (4 years 8 months)
    • Resolved a wide range of technical issues from software to hardware and maintained documentation. • Managed user account and permission changes such as email address and group memberships, troubleshot issues remotely using remote software such as ConnectWise. • Train T1 and T2 colleagues on specific procedures and troubleshooting practices. • Provided guidance and assistance in developing structure and systems for massive growth from approximately 400 employee and users to 4 thousand.
  • Nextech
    Product Support Representative
    Nextech
    Apr 2019 - Oct 2019 (7 months)
    • Troubleshooting Intelechart Pro EMR software. • Document cases and maintained contact through Salesforce tracking system via phone and email to resolve reported issues and requests.
  • A
    AgentXcelerator Technical Support
    Amerilife Insurance Company.
    Jun 2016 - Jan 2019 (2 years 8 months)
    Contract to hire from Tech USA, hired in September 2016 • Supported insurance agents contracting through AgentXelerator with technical issues. • Setting up and clearing iPads for long term career agents. • Managing, troubleshooting and documenting iPad device and contracting portal issues. • Maintaining ticket documentation through Freshdesk ticketing system. • Resetting passwords and confirming account status in active directory.
  • P
    Technical Support / Customer Analyst
    PharmericaY & L Consulting Temporary Contractor
    Nov 2015 - May 2016 (7 months)
    • Troubleshooting medication dispensing equipment with clients. • Troubleshooting other technical issues such as software, hardware, and networking issues. • Documenting the troubleshooting in Service Now. • Used Active Directory to reset passwords, lock and unlock accounts, confirm group permissions.
  • R
    Help Desk Analyst
    Rooms to Go at
    Oct 2012 - Sep 2015 (3 years)
    • Maintain and restore store and facility productivity by troubleshooting errors with software, account, hardware and network issues. • Ensured proper documentation in the form of CA tickets for all troubleshooting on issues for other departments and future reference • Used remote tools such as VNC Viewer and similar to perform remote troubleshooting. • Use of Active Directory to reset passwords, lock and unlock accounts, confirm group permissions.
  • U
    Military Intelligence Systems Maintainer/Integrator (35T)
    U.S Army
    Jun 2007 - Mar 2012 (4 years 10 months)
    • Performed maintenance and testing on Trojan satellite communications equipment and Prophet signal direction finding equipment.
    • Maintained above 95% run time on satellite communication equipment.
    • Worked in S6 as a 35T MOS and as a system administrator and network administrator assistant, effectively managing user accounts and various hardware components.
    • Obeyed all lawful orders and conducted tasks with military professionalism, demonstrating a commitment to excellence in all aspects of my role, including document management to ensure accurate records of equipment and user configurations.
Education verified_user 0% verified
  • Hillsborough Community College
    Computer Programming Certificate
    Hillsborough Community College
    Jan 2019
  • US ARMY
    Military Intelligence Systems Maintainer/Integrator
    US ARMY
    Jun 2007 - Jan 2008 (8 months)
Projects (professional or personal) verified_user 0% verified
  • Hillsborough Community College
    Programming Certification
    Hillsborough Community College
    Jan 2018 - Dec 2019 (2 years)