A

Annesha Chakraborty

About

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West Bengal, India

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Résumé

Jobs verified_user 0% verified
  • Wing Assistant
    Customer Support Executive (Virtual Assistant)
    Wing Assistant
    Nov 2023 - Current (2 years 8 months)
    • Provided customer support solutions via email, chat, live chat, and calls, ensuring high-quality service. • Managed customer queries, complaints, and requests with efficiency and professionalism. • Assisted in administrative tasks and data management to improve workflow. • Coordinated with different teams to resolve escalated issues effectively. • Utilized Loom to create instructional videos for internal communication, detailing technical difficulties and clarifying assigned tasks, which enhanced team collaboration and understanding of project requirements.
  • Deluxe Entertainment Services Group
    Senior Recruitment Specialist (Dubbing & Subtitling)- (Localisation)
    Deluxe Entertainment Services Group
    Apr 2023 - Jul 2023 (4 months)
    • Conducting personal reach-outs to potential candidates. • Monitoring and optimizing recruitment, proofing and posting ads, and creating relationships. • Review CVs, and respond to applicants. • Reviewing and responding to applicants.
  • S
    Customer Service Representative
    Suraksha Diagnostics Pvt. Ltd.
    Sep 2021 - Sep 2022 (1 year 1 month)
    . Responded to patient's inquiries and resolved issues in a timely manner (Chat & Call). • Handled account management, billing inquiries, and technical troubleshooting. • Processed customer requests and provided accurate information about products and services. • Booked doctor appointments and diagnosis tests. • Assisted in onboarding and training new hires in customer service protocols.
  • S
    Customer Success Associate
    Smart Call Centre Solutions
    Jan 2020 - Jul 2021 (1 year 7 months)
    • Managed relationships with international clients, primarily from the United States and Canada, ensuring high customer satisfaction and retention. (Chat & Call) • Coordinated logistics and freight services, ensuring smooth operations for global shipping. • Resolved client issues and provided customized solutions for freight and transportation needs. • Maintained detailed records of client interactions, contracts, and service agreements. • Worked closely with internal teams to optimize the client experience and improve operational efficiency.
Education verified_user 0% verified
  • C
    Bachelor's degree in Arts
    Calcutta University
    Jan 2015 - Jan 2019 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • F
    Freelancer
    Jan 2017 - Current (9 years 6 months)
    As a Freelancer, I provided voiceover services for various clients, ensuring high-quality audio production and timely delivery of projects. I effectively managed client communications and project timelines to meet specific requirements and expectations. Additionally, I utilized PayPal for processing payments related to my freelance projects, demonstrating my understanding of its functionality and enhancing the efficiency of my financial transactions.