Anne Feliz Varon

Associate Manager

Optum

Jul 2024 - Apr 2025 (10 months)

Customer Relationship Management & Advocacy: Act as a trusted advisor and advocate for a portfolio of key customers, building strong relationships and ensuring their success. Proactively identify and address customer needs, providing strategic guidance and support to maximize their value from our products/services. Successfully manage and resolve complex customer escalations, ensuring timely and satisfactory outcomes. Customer Success Strategy & Process Optimization: Implement and optimize customer success processes to drive efficiency and enhance the customer experience. Leverage data analytics to identify customer trends, pain points, and opportunities for improvement, leading to proactive solutions and increased customer satisfaction. De

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Team Manager/Supervisor

SAGILITY (FORMERLY HINDUJA GLOBAL SOLUTIONS)

Oct 2020 - May 2024 (3 years 8 months)

Responsibilities: Customer Relationship Management & Escalation Handling: Effectively address and resolve escalated customer calls and concerns, ensuring timely and satisfactory outcomes. Maintain high service standards and build strong customer relationships through proactive communication and problem-solving. Act as a point of escalation, demonstrating strong problem solving skills. Customer Success Operations & Process Improvement: Spearhead projects aimed at process improvement to enhance operational efficiencies and optimize the customerjourney. Monitor and evaluate customer success performance, delivering constructive feedback and implementing strategies for continuous improvement. Develop and maintain efficient workflows and processe

Customer Service Representative

Hinduja Global Solutions, Sagility

Jul 2018 - Sep 2020 (2 years 3 months)

Service Crew

McDonald's

May 2016 - Jun 2018 (2 years 2 months)

Trained in Front Counter, Food Service, Cash Handling Policy Communicates with customers over the counter and through the phone for deliveries Attends to customers' needs immediately and addresses complains

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PRIVATE TUTOR

Jul 2015 - Mar 2016 (9 months)

Understanding the student's learning goals, strengths, and weaknesses Creating a personalized learning plan Tracking the student's performance and adjusting the teaching approach as necessary Providing constructive feedback on assignments and assessments to help the student improve

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Anne Feliz Varon

About

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Behavioral traits