A

Anna Sousa

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Key Account Manager | Foreign Trade
State of São Paulo, Brazil

Contact Anna regarding: 
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Starting at USD4k/month

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Résumé


Jobs verified_user 0% verified
  • Nowports
    Key Account Manager
    Nowports
    Jul 2024 - Mar 2025 (9 months)
    Strategic Account Management & Customer-Centric Solutions Led the expansion and management of strategic client portfolios by aligning business objectives with partner needs to drive revenue growth and long-term partnerships. ✔ Relationship Management: Built trust-based relationships with key stakeholders, delivering premium experiences to internal and external clients—resulting in retention and new business acquisition. ✔ Revenue Maximization: Spearheaded cross-selling and upselling initiatives, identifying growth opportunities within existing accounts to increase customer lifetime value. ✔ Customer Journey Optimization: Mapped and refined onboarding and service adoption processes, achieving 95% satisfaction in NPS surveys. ✔ Data-Driven D
  • DSV  Global Transport and Logistics
    Key Account Manager
    DSV Global Transport and Logistics
    May 2023 - May 2024 (1 year 1 month)
    Strategic Account Leadership & Market-Driven Growth Trusted with managing high-value client portfolios, developing data-driven business strategies, and leading cross-border collaboration to optimize supply chain performance in dynamic markets. Key Responsibilities ✔ Strategic Business Planning: designed and executed customized account plans for the company’s most critical clients, aligning regional market trends with logistics solutions to increase account retention. ✔ Cross-Border Collaboration: partnered with in-country teams to adapt strategies to local market dynamics, ensuring seamless operations across the supply chain. ✔ Commercial Performance: led CRM management, data analysis and KPI tracking to measure account health, identify g
  • DSV  Global Transport and Logistics
    Key Account Supervisor
    DSV Global Transport and Logistics
    Sep 2021 - Apr 2023 (1 year 8 months)
    Global Account Leadership & End-to-End Customer Success Led strategic decision-making for multinational client accounts, designing tailored logistics solutions to drive operational excellence and long-term partnerships across regions. Key Responsibilities ✔ Global Account Management: oversaw commercial and operational decisions for key clients, reducing churn maintaining 100% account retention through customized supply chain solutions ✔ Cross-Regional Collaboration: partnered with in-country teams to align strategies with local market dynamics, ensuring seamless execution in many countries ✔ Process Standardization: developed SOPs to streamline workflows, improving efficiency in cargo brokerage and end-to-end logistics operations ✔ Perform
  • DSV  Global Transport and Logistics
    Sales Development Representative
    DSV Global Transport and Logistics
    Jan 2021 - Sep 2021 (9 months)
    Prospecting & Pipeline Development Directly involved in identifying, qualifying, and nurturing strategic leads for DSV's logistics solutions. ✔ Opportunity Generation: Prospected leads via LinkedIn and logistics tools, tailoring approaches to each client's specific needs. ✔ Needs Assessment: Conducted discovery calls to identify pain points, positioning services like transportation, warehousing, and integrated logistics. ✔ CRM Management: Tracked and managed leads in CRM, accelerating sales handoffs. ✔ Market Intelligence: Monitored industry trends to customize outreach strategies. ✔ Cross-Functional Collaboration: Supported marketing campaigns and contributed to weekly newsletters. ✔ Complex Logistics Solutions: Engaged in sophisticated l
  • P
    Branch Manager
    PGL Brasil
    Sep 2019 - May 2020 (9 months)
    Branch Management & Logistics Performance Full oversight of branch operations including Sales and Customs Clearance teams, financial control, and client portfolio expansion. ✔ Financial Management: Responsible for branch P&L with focus on profitability growth at Viracopos branch ✔ Team Leadership: Managed commercial and operational teams by implementing KPIs that boosted productivity ✔ Client Acquisition: Expanded portfolio through active prospecting and customized logistics solutions ✔ Process Improvement: Created internal workflows that accelerated operations ✔ Customer Retention: Direct post-sales involvement ensuring client retention
  • Panalpina
    Field Sales Consultant Jr
    Panalpina
    Apr 2019 - Oct 2019 (7 months)
  • Panalpina
    Internal Sales Consultant
    Panalpina
    Aug 2018 - Apr 2019 (9 months)
  • Panalpina
    Inside Sales
    Panalpina
    May 2017 - Jul 2018 (1 year 3 months)
  • S
    Inside Sales
    Solar Cargo CA
    Dec 2013 - May 2017 (3 years 6 months)
Education verified_user 0% verified
  • Universidade Estadual de Campinas
    Especialização em Comércio Exterior, Comércio Exterior
    Universidade Estadual de Campinas
    Jan 2015 - Dec 2016 (2 years)
  • Pontifícia Universidade Católica de Campinas
    Publicidade e Propaganda com ênfase em Marketing, Marketing
    Pontifícia Universidade Católica de Campinas
    Jan 2005 - Dec 2011 (7 years)
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • Panalpina
      Campanha de Seguros
      Panalpina
      Feb 2019
      Melhor vendedora de seguros do ano de 2018