Anna-Claude Makapela Back office administrator and Support Lead

Operations Virtual Assistant,

Harvard Alumni Entrepreneurs

Aug 2024 - Dec 2024 (5 months)

● Entering data into the events management system (e.g. number of actual attendees, sponsor information and logos, etc.) ● Coordinating meetings, and writing emails between external and internal staff ● Monitor and track other general tasks that will be set dynamically. ● Execute basic administrative tasks, and financial tasks including month-end closings ● Use a project management tool to track tasks assigned to people ● Take meeting minutes and be responsible for follow-ups ● Use Zoom, Google Meet, Google Email, Google Calendar, Google Docs, and Microsoft Word/Excel daily. ● Maintain task/ project documents, ensuring accessibility and availability. ● Support the maintenance of the company’s preferred vendor list, ensuring updated and accu

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Personal Assistant

Private Client,

Sep 2023 - Dec 2023 (4 months)

● Proficiently managed intricate schedules, optimizing time utilization and coordinating appointments and meetings for a private client in the Business Construction sector. ● Expertly handled emails, ensured clear communication channels, and provided valuable assistance in daily time management, optimizing productivity, and prioritizing tasks. ● Skillfully planned and coordinated comprehensive travel arrangements, including flights, accommodations, and ground transportation, while managing family needs logistics. ● Conducted research, compiled relevant information, and coordinated various events and speaking engagements, demonstrating precision and attention to detail. ● Collate and manage project information and reports, ensuring managers

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Back office administrator and onboarding Support lead

MSA Outsourcing

Apr 2021 - Aug 2023 (2 years 5 months)

- Training 2 candidates at once - Constructing an Excel document that tracks an individual's work - Report writing after each training • Work in sync with the American-based company. • Plan and schedule work effectively. • Distribute work accordingly to all candidates as per their potential. • Strong understanding of basic accounting principles. • Attention to Detail: Meticulous in maintaining accurate records and identifying discrepancies. • Time Management: Excellent organizational skills, ability to meet deadlines, and prioritize tasks effectively. • Communication: Clear and effective communication skills, both written and verbal. • Problem-Solving Skills: Strong analytical abilities to resolve issues efficiently. • Perform excellent wr

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Receptionist & Office Administrator, IWG (SPACES/Regus)

REGUS - IWG plc. Offices | Coworking

Feb 2020 - Apr 2021 (1 year 3 months)

● Improved workflows by finding and fixing delays in mail management and scheduling, making the process smoother and faster. ● Tracked and analyzed data from scheduling, inventory, and call management systems to create clear and accurate reports that supported decision-making and process improvements. ● Created better schedules to organize meetings and events, making sure everything ran on time and met team needs. ● Planned and led training sessions for new employees to help them quickly learn company processes and do their jobs well. ● Prepared backup plans to handle urgent calls and issues without affecting daily work. ● Managed office supplies by keeping track of what was needed and avoiding waste, ensuring everything was always sto

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Business / Research data analyst

INOXICO PTY LTD

Sep 2018 - Aug 2019 (1 year)

- Contact international clients to obtain the relevant information. - Great telephone etiquette - Successful B2B deals (international) • Manage, coordinate & monitor incoming data maintenance requests. Provide a consistently high performance, quick & responsive turnaround time. • Practice B2B sales and relations. • To manage the compiling and delivery of internal control reports. • Able to provide a strong commitment in order to deliver quality data entry in a timely and accurate manner. • Analyses audited financial statements. • Enter financial data in the database system in a timely and accurate manner. • Verify and correct data entry errors by comparing it to source documents. Investigation and screening on sanctioned individuals or co

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Call center representative/ Sales Agent

Teljoy Business Systems

Oct 2016 - Oct 2017 (1 year 1 month)

- Great customer service - Amazing customer relations and feedback - Dedication to a deal that increased revenue greatly that month and 2 months ahead - Cold calling and lead generation • Investigating and responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers. • Liaising with internal/ external parties to resolve customer queries. • Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner. • Provide accurate information on products and services to customers. • In & outbound sales (leads generated from Facebook, website, and emails) • Obtain client information for form completion. • Reach target (Rand value

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Appointment setter and Team Leader

Just Talk Communications

Mar 2016 - Oct 2016 (8 months)

- Successful appointments set on the first month - Great appointment setter and promoted to team lead • Outbound (cold calling) to set appointments. • Train team members on better ways to handle customers telephonically, being telephonically etiquette and responding to emails on time. • Team leader of 5 agents- monitor, train, motivate and assist in reaching individual and team targets. • Reach target. • Build rapport with customers to lead to trust. • Selling ADT Household alarm systems. • Obtain potential client details for the field sales department to arrange an appointment. • Computer literate - the ability to work on Excel, MS Outlook, Word • Communication (written and verbal) • Problem Solving

Anna-Claude Makapela

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Anna-Claude Makapela