Business Analyst II – Product Performance
LexisNexis Risk Solutions
Mar 2025 - Current (1 year 3 months)
• Defined 100+ user stories, acceptance criteria, and sprint plans using Agile/Scrum, ensuring on-time Salesforce project delivery with full client alignment. • Performed requirement analysis, GAP/RCA studies, and CAPEX optimization, identifying $1.6B in opportunities, boosting retention & acquisition by 15%. • Managed 77+ insurance products (life, property, personal), ensuring defect-free delivery and improved customer satisfaction. • Led project delivery using MS Project & Jira, completing 10+ customer test data projects on time, improving predictability by 25%. • Ensured FCRA, FACT, GDPR compliance, reducing reporting errors by 40% and achieving 100% audit readiness. • Trained end-users on ERP, CRM, Salesforce, increasing adoption