Ankan Ghosh

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Customer Success Associate

Datazoic

Aug 2025 - Current (10 months)

Manage ongoing relationships with assigned client accounts, serving as the primary point of contactConduct regular client check-ins and account health reviews to monitor engagement and satisfactionDevelop and execute client success plans to drive adoption, retention, and long-term valueIdentify client challenges and coordinate solutions with internal Sales, Support, and Product teamsMonitor engagement metrics to flag risks and surface expansion or growth opportunitiesMaintain accurate, up-to-date client records and activity logs in CRM systems

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Strategic Product Manager (GTM & Revenue Enablement)

Kubed Root

Feb 2025 - Aug 2025 (7 months)

Conducted customer and market research using strategic thinking to inform product and sales strategyDelivered client-facing insights and recommendations with strong communication skillsApplied innovation to improve internal processes and client enablement materialsBalanced tactical execution with long-term strategic priorities

Customer Success Analyst

insightsoftware

Feb 2024 - May 2024 (4 months)

Supported multiple client accounts across financial and analytics platforms in a remote environmentImproved customer satisfaction by resolving issues through structured problem-solving and follow-upsAssisted with retention initiatives by tracking usage, engagement trends, and renewal risk signalsDocumented all client interactions, risks, and action plans in CRM for full account visibilityCollaborated cross-functionally to ensure the timely resolution of client issues

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Techno-Functional Consultant- Customer Success & Operations

Highradius Technologies

Sep 2021 - Feb 2024 (2 years 6 months)

Managed a portfolio of 200+ active client accounts, maintaining 98% customer retentionLed onboarding, adoption, and ongoing success management for enterprise customersConducted structured success check-ins and quarterly account reviewsReduced churn by 28% through proactive engagement, issue identification, and solution coordinationPartnered with internal teams to resolve complex client challenges efficientlyMaintained detailed CRM documentation covering risks, engagement status, and account actions

Business Development Associate

BYJU's

Jun 2020 - Feb 2021 (9 months)

Managed high-volume customer relationships with a focus on satisfaction and retentionRanked Top 5 nationally for customer satisfaction and retention performanceSupported onboarding and ongoing engagement for assigned customer accountsUsed consultative communication to understand customer needs and address challenges

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Client Success, Intern

Highradius Technologies

Jul 2019 - Jun 2020 (1 year)

Supported customer success initiatives by monitoring account engagement and tracking onboarding completion metricsBuilt dashboards to track customer progress and identify opportunities for additional support, contributing to improved cx experience

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