Ana Trejo Victorero Business Operations | Sales Operations | Customer Success |

Q

Sales & Customer Operations Coordinator |

QUATTROCOM

Mar 2025 - Current (1 year 5 months)

Built commercial, marketing and customer operations processes from scratch. • Tracked and consolidated commercial KPIs and business performance metrics. • Supported forecast planning and commercial decision-making. • Managed CRM data accuracy, customer onboarding and commercial reporting. • Executed branding campaigns, events and marketing initiatives to drive customer acquisition. • Partnered with Sales, Finance and Operations to improve execution and reporting.

C

Customer Service Coordinator

Sep 2024 - Mar 2025 (7 months)

• Managed end-to-end order lifecycle and demand visibility. • Supported weekly and monthly forecast cycles. • Created KPI dashboards and operational reports. • Coordinated Sales, Logistics, Planning and Operations. • Improved processes through root cause analysis.

Order to Cash & Collections Analyst

Colgate

Jan 2023 - Sep 2024 (1 year 9 months)

Managed Order-to-Cash (OTC) activities for Brazil, including credit analysis, collections, deduction management, dispute resolution, cash application, and order release. Performed customer credit analysis, monitored credit limits, evaluated payment risk, and supported order release decisions. Investigated and resolved deductions, payment discrepancies, and customer disputes while partnering with Sales and Finance teams. Supported revenue processing, customer account reconciliations, month-end activities, and SAP transactions. Prepared operational reports, improved OTC processes, and automated manual tasks using Excel. Partnered with Sales, Finance, Customer Service, and Credit teams across LATAM to improve cash flow and working capital perf

Sales-analyst

Cisco

Jan 2020 - Jan 2023 (3 years 1 month)

Managed sales pipeline reporting and forecast management. Developed reports using Advanced Excel and Power BI. Supported Sales Operations through Salesforce CRM administration. Performed commercial analysis supporting strategic decisions.

Marketing creativo

AIESEC in EGYPT

Jan 2020 - Mar 2020 (3 months)

- (Volunteer ) impulse tourism in Egypt, manage social media marketing, writing MKT, photography, and videos creation for impulsing the tourism back again, report creation and analysis of data in partnership with Ministry of Tourism,

order to cash collections analyst

DuPont™ STOP®

Dec 2017 - Jan 2020 (2 years 2 months)

- Order Release of accounts from North America and Asia (2019-2020) - Order Release of accounts from LATAM , specially Brasil ,Chile and Agentina (2017-2018) - Negotiation with clients Serve as a strategic business partner and trusted advisor. Financial Statements analysis Risk Assessments for our clients Financial Analysis Valuation & Evaluation Analysis to grant credits connecting with a diverse set of clients to understand future business needs Operational Risk. Liaising with other internal departments to ensure timely resolution operation related issues Escalation to Credit Operations Specialist Situations falling outside Collection Strategy Actions Assigned.

Ana Trejo Victorero

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