Anju Jacob

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IT QA Analyst

First National Financial

Dec 2022 - Jul 2025 (2 years 8 months)

• Designed and executed test cases and test plans based on business requirements and user stories for a mortgage management Applications. • Identified, documented, and tracked defects using tools like JIRA and Azure DevOps, and participated in defect review meetings. • Performed functional testing, data validation, error-handling checks, and complete regression test execution. Acceptance testing (UAT) to support reliable software delivery • Collaborated with developers, product owners, and business teams to clarify requirements and ensure thorough testing coverage. • Participated in requirements and design discussions, providing QA input throughout the SDLC to maintain quality standards. • Maintained QA documentation and best practices, sup

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IT Support Specialist

First National Financial

Oct 2021 - Nov 2022 (1 year 2 months)

• Delivered first-line technical support for hardware, software, and network issues via ticketing systems and remote tools. • Installed, configured, and maintained systems, applications, and user accounts (Active Directory, MS Office 365). • Managed onboarding/offboarding processes and maintained IT asset inventory. • Provided user training and guidance on IT policies and software tools.

IT Analyst (Co-op)

Esri Canada

Sep 2019 - Apr 2020 (8 months)

• Resolved software, network, and account access issues to ensure minimal downtime. • Created and maintained technical documentation and knowledge base articles.

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QA Engineer

SFO Technologies

Dec 2016 - Dec 2018 (2 years 1 month)

• Designed and executed test plans, test cases, and scripts to validate software functionality and performance. • Logged and tracked defects using Jira, ensuring timely resolution with developers and BAs. • Supported internal and external audits by maintaining QA documentation and test evidence. • Applied CAPA and root cause analysis to improve product quality and reduce rework. • Developed an internal QA tool in Python to streamline QA tasks.

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