Anjali Gautam

N

IT ENGINEER

NGNETSERV PVT. LTD

Aug 2021 - Jun 2024 (2 years 11 months)

• Managing Microsoft Teams services (UC) and providing solution for PSTN Enterprise Voice functionality. • Setup and maintenance of Microsoft Teams Voice endpoints for Teams Phone device (AudioCodes 470 & 450 phones), Teams Room System (Crestron /Dell), Teams Hub devices (Lenovo Hub) • Work on M365 admin center, Teams admin center, Exchange admin center for managing Infrastructure. • Providing solution, implanting new request and maintain Anywhere 365 contact center (CCaaS) • Work on AudioCodes SBC and OVOC for PSTN telephony request. • Troubleshooting on Enterprise Voice traffic issues of UCC, Voice /video conferencing platforms technologies • Capturing Syslog, fiddler, Wireshark, and Debug recording to identify Voice traffic issues

L

TRAINER

LEELAJAY TECHNOLOGIES PVT. LTD

Mar 2020 - Oct 2020 (8 months)

Skype for business Online and Microsoft Team training for HCL Technologies (30 students in batch)

H

SR. SPECIALIST

HCL Technologies Ltd

Oct 2016 - Dec 2019 (3 years 3 months)

• Manage Microsoft Teams infra and migrating services from SFB 2015 on-premises to online Office 365. • Migration of 90000 users from On-prem server to online servers and creation of Lync/SFB/ Teams Policies. Providing troubleshooting and solutions for ongoing migration issues during P1/P2 • Call Quality dashboard -CQD for reporting and working on analytics report for call quality issues. • Decommission of on-prem front end/ backend/mediation servers and backup compatible sites. • Implementing and Testing for High Availability and Disaster Recovery • Manage on-premises enterprise edition of Lync server 2013 setup with 27 servers. • Manage user profiles including all Lync modalities as IM/AV/Application sharing/Enterprise Voice. • Do

T

TECH LEAD

Tech Mahindra Ltd

Aug 2014 - Sep 2016 (2 years 2 months)

H

SR. ENGINEER

HCL Technologies Ltd

Mar 2011 - Aug 2014 (3 years 6 months)

• Manage on-premises enterprise edition of Lync server 2010/ 2013 including all Lync modalities. • Manage Enterprise Voice for Lync to PSTN call via SIP Trunk & PSTN Dial-in/ Dial-out for Online meetings. • Configuring Lync Server for Phone Edition Devices (Polycom CX600). Lync 2010 integration with Tandberg VCS having more than 100 Tandberg/Polycom VC Endpoints

E

ENGINEER

ESSEL SHYAM COMMUNICATIONS LTD

Aug 2010 - Mar 2011 (8 months)

• Managing and troubleshooting of network sites/C & Ku Band VSAT antennas for proper carrier amplitude. • Managing all the HUB equipment's (router, switches, and server) and customer networks.

Anjali Gautam

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