A
Aniyah Hall
About
Detail
Florida, United States
Résumé
Jobs
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- CCustomer Support Specialist - Entry Level TechCoolgear, Inc.Jul 2024 - Current (2 years 3 months)• Resolved hardware, software, driver, and website issues via phone, email, and chat • Created/escalated support tickets; collaborated with internal tech teams for complex cases • Assembled/troubleshot hardware devices Managed customer accounts, processed order payments, and ensured timely • shipping/receiving • Prioritized urgent orders with leadership for large purchase orders Used Zoho CRM/Desk, Process Street, other software, and multiple wordpress • back-ends for case and workflow tracking
- FChargeback SpecialistFIS Global SolutionsJun 2023 - Jul 2024 (1 year 2 months)• Investigated credit card fraud and dispute claims with high accuracy • Used CRM tools and performed heavy data entry to document and track chargeback cases • Analyzed transaction data to identify fraud patterns and reduce disputes • Collaborated with banks, merchants, and internal teams for resolution • Stayed up to date and insured compliance with Reg E and Z standards • Delivered high-level customer service and support related to chargeback claims and processes
Tier 1 CSR/Team LeadKobie MarketingNov 2022 - Jun 2023 (8 months)• Provided customer support for loyalty platforms, assisting with reward redemptions, account issues, and browser/phone troubleshooting • Created/escalated tickets with accurate documentation • Supervised 10+ remote agents: monitored performance, coached in real time, led daily check-ins, and hosted weekly reviews • Tracked KPIs and partnered with IT to resolve system issues • Handled all tier 1 customer escalations and complaints from my team • Utilized CRM tools to manage customer interactions, log cases, and maintain accurate account documentation- Front Desk ReceptionistAchieva Credit UnionDec 2021 - Nov 2022 (1 year)• Managed building access and visitor protocols for staffand high-profile guests • Served as key liaison for internal teams, clients, and vendors • Coordinated executive and board meetings on behalfofCEO and VP • Prepared materials, sent formal invites, and handled confidential docs • Supported C-level leadership with daily operations and communication
- RAppointment SchedulerRich OrthodonticsJan 2018 - Dec 2021 (4 years)• Scheduled, canceled, and rescheduled high volumes ofpatient appointments • Prepared digital charts and daily treatment schedules to support clinic flow • Provided virtual support for billing, scheduling, and general inquiries • Maintained accurate patient records and performed light billing duties • Ensured a smooth front-desk experience in a fully remote setting
Education
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- Associate of ScienceSouthern New Hampshire University