Anitha Palanikumar SQL,PLSQL,SRE

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Technology Lead

Infosys Limited

Jan 2020 - Jul 2022 (2 years 7 months)

• On an Ecommerce Application, Have Experience in End-to-end support • SAP Hybris Support Lead, Took complete ownership of handlingCustomer Care complaints • Creating JIRA's on the bugs which we faced in the production environment and which need a fix • Monitoring the Alerts and making sure the alerts are being addressed • Reporting to client regarding over all status of the team performance. Takinglead role to fix the issues in the application with dev team • Played main role in preparing/validating SOP (Standard Operatingprocedures) documents • Setting up on-call review every week with my managers and developers to give an overall issue of the week whichever is tracked under JIRA's and discussing the TOP JIRA's which can be picked
Associate – Care first Health Insurance

Cognizant Technology Solutions

Aug 2013 - Jan 2020 (6 years 6 months)

• Maximized productivity by keeping detailed records of daily progressand identifying and rectifying areas for improvement. • Maximized customer interactions by promptly identifying needs andwants. • Worked with software development team on reported errors and bugs onnewly released software and assisted in deployment of release fixes. • Followed up with clients to verify optimal customer satisfactionfollowing support engagement and problem resolution. • Preparing SOP, Proving KT to new Joiners on whole process flow • Siemens is a global positioned along the electrification value chain generation, to smart of electrical energy areas medical imaging diagnostics, they operate in production and manufacturing plants worldwide. • Nexus is
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Production Support

Jan 2013 - Jan 2020 (7 years 1 month)

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Anitha Palanikumar

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