Anita Singh Dhamala
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Bengaluru, Karnataka, India
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Résumé
Jobs
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Assistant Manager – Project ManagementLabcorpJul 2023 - Current (3 years 2 months)• Lead a global project management cluster comprising 50+ professionals, including process leads and associates. Responsible for operational performance, workforce planning, client delivery, talent development, resource optimization, and project governance. • Drive performance management, succession planning, and employee development initiatives. • Manage project milestones, resource allocation, risk mitigation, and SLA adherence. • Partner with global stakeholders and clients to align delivery outcomes with business objectives. • Implement continuous improvement initiatives to enhance quality, productivity, and customer satisfaction. • Support strategic workforce planning and operational scaling across geographies.- WMaterial Productivity Specialist / Service Billing SpecialistWipro GE HealthcareOct 2015 - Mar 2023 (7 years 6 months)• Led productivity, billing, process excellence, and cost optimization initiatives for India and regional operations. • Delivered 20% annual productivity growth through operational improvement programs. • Improved process productivity by 50% through Lean Six Sigma methodologies. • Scaled business impact to approximately $1.5M annually through productivity initiatives. • Managed $25M quarterly billing execution and 100 Cr annual service billing operations. • Led supplier warranty improvement programs and regional cost productivity initiatives. • Reduced billing turnaround time to 5 days at P75 performance levels. • Successfully launched e-commerce services programs and drove cross-functional collaboration.
- Team Lead OperationsCognizant Technology SolutionsApr 2013 - Oct 2015 (2 years 7 months)Managed operational delivery, stakeholder engagement, team performance, and process governance within enterprise service environments.
- Assistant Manager Operations and Progressive Leadership RolesWNS Global ServicesJun 2004 - Mar 2013 (8 years 10 months)• Managed large customer service and operations teams with accountability for quality, productivity, and SLA performance. • Led coaching, training, workforce management, and employee development programs. • Drove operational excellence and customer satisfaction initiatives. • Conducted performance reviews, succession planning, and stakeholder management activities.
Education
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- KBachelor of EngineeringKarunya Institute of Technology, Bharathiar UniversityJun 1998 - Oct 2002 (4 years 5 months)Coimbatore, India
- Project Management Professional (PMP)NADec 2021 - Jun 2026 (4 years 7 months)
- Lean Six Sigma Black BeltNAJan 2026 - Jun 2026 (6 months)
Projects (professional or personal)
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- PProcess AutomationOct 2025 - Current (11 months)Automation for improving efficiency and reducing FTE
Awards
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- AAce Award – Client ExcellenceJan 2023
- HHeartbeat Trust AwardJan 2022
- CCEO Award for FocusJan 2021
- AApplause AwardJan 2021