A
Anita Nikiwe Shamamba
About
Detail
Lusaka, Lusaka Province, Zambia
Contact Anita regarding:
work
Full-time jobs
Résumé
Jobs
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Field Agent EscalationApollo AgricultureAug 2024 - Current (2 years 3 months)Key • Making daily outbound calls and providing sales support to field agents, assisting them in achieving their sales targets • Regularly communicate key talking points to agents, boosting their sales performance and product knowledge. • Informing the agents about new products and new features on the app. • Guide agents through troubleshooting and navigating the agents' app • Review the agent's account and provide updates and information on the status of their account which includes performance, commission, etc • Ensure Agent Compliance. Follow up on any pending agent enrollment tasks and ensure all agents have submitted all necessary documents and details. • Keep the Apollo admin page and Airtable updated with relevant information- TMarketing ManagerTwalumba LodgesNov 2023 - Mar 2024 (5 months)• Developed a comprehensive marketing strategy that aligns with Twalumba Lodges' business goals and target audience. • Analyzed market trends and customer feedback to identify opportunities for growth and improvement. • Coordinated with the sales team to create promotional materials and campaigns that effectively communicate the brand's message. • Managed social media platforms to engage with customers and promote brand awareness. • Monitored campaign performance and adjust tactics as necessary to achieve desired results. • Uphold the brand's reputation by ensuring all marketing activities reflect Twalumba Lodges' values and commitment to quality service.
- UCustomer ServiceUnifi ZambiaSep 2023 - Nov 2023 (3 months)• Addressed customer inquiries and concerns promptly to ensure a high level of service satisfaction. • Analysed client financial needs to recommend appropriate microfinance products. • Developed and maintained strong relationships with clients to foster trust and loyalty.
- LTeam LeadLanjis Enterprise Accredited Multichoice Zambia AgentJun 2019 - Mar 2020 (10 months)• Streamlined outlet operations, ensuring seamless workflow and efficiency. • Translated complex product features into understandable benefits for customers, enhancing their decision-making process. • Achieved prompt and effective customer service, resulting in high satisfaction rates. • Resolved customer complaints, inquiries, and queries, securing customer loyalty and trust. • Furnished customers with essential information, empowering them to make informed purchases. • Executed daily financial transactions, including payment issuance and bank deposits. • Maintained accurate book balances, contributing to the outlet's financial integrity. • Managed daily invoicing and payment collection, significantly improving cash flow. • Compil
- SOffice ManagerSyssol TechnologiesMar 2017 - Feb 2018 (1 year)working under MTN Zambia Limited (KYC project).
Education
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- NBachelor of Law (LLB)National institute of public Administration (NIPA)Jan 2021 - Current (5 years 10 months)
- NCertificate in ProsecutionNational Institute of Public Administration (NIPAJan 2012 - Jun 2012 (6 months)