Anita Lumumba Hawa

Anita Lumumba Hawa

About

Detail

Virtual Assistant at Self-employed
Nairobi County, Kenya

Contact Anita regarding: 
Flexible work
Starting at USD10/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Selfemployed
    Virtual Assistant
    Selfemployed
    Sep 2024 - Current (2 years 1 month)
    Efficiently scheduling meetings, appointments, and travel arrangements, ensuring optimal time management
    Prioritizing and responding to emails, drafting correspondence, and filtering incoming messages to minimize distractions.
    Booking flights, accommodations, and ground transportation for both domestic and international trips.
    Organizing and preparing materials for meetings, including agendas, presentations, and meeting minutes.
    Assisting with various projects, from start to finish, including task delegation, tracking progress, and ensuring deadlines are met.
    Conducting in-depth research on various topics, compiling reports, and presenting findings
    Handling expense reports, invoices, and other financial tasks
  • M
    Customer Support Representative
    Moldplast Kenya Limited
    Jun 2023 - Mar 2024 (10 months)
    Greeting and directing visitors, answering phone inquiries and handling complaints in a courteous, professional manner
    Ensuring office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of
    necessary supplies at all times
    Occasionally traveling off-site to deliver reports or files to other departments
    Ensuring the confidentiality and security of files and filing systems
    Preparing of all documents for facilitating orders i.e. proforma invoices, delivery notes, invoices and ETR receipts
    Organizing and managing schedules and calendars for staff, managers, and senior-level officers
    Receiving and processing communication channels, including email, phone, and
  • GiveDirectly
    Call Center Representative
    GiveDirectly
    Apr 2020 - Sep 2021 (1 year 6 months)
    • Receiving incoming calls and providing solutions and responses to both inquiries and complaints from Give Directly recipients.
    • Raising/escalating any sensitive cases that may cause harm to a recipient's life/family safety for action to be taken.
    • Capturing the interaction between the CCA and the recipients accurately without omissions and distortion.
    • Proposing any new ideas to the TL/QA/CCM based on the recipient feedback.
    • Conducting telephone surveys to ensure recipients have received their transfers with no issues.
    • Collecting, confirming and capturing any new information from the calls.
    • Understanding the escalation process and raising challenging cases to supervisors.
    • Handling other recipi
  • M
    Customer Service Advisor and Administrator
    Molyn Credit Limited
    Oct 2018 - Jun 2019 (9 months)
    • Opening and locking of the office to ensure security.
    • Point of contact to all persons who accessed our reception.
    • Handle customer enquiries, answering any questions and queries in person, over the phone or online.
    • Provide support and comprehensive product / service information to customers.
    • Build relationships with customers.
    • Assist customers in making credit decisions.
    • Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers.
    • Opening and maintaining customer accounts by recording and updating account information.

    • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem;
Education verified_user 0% verified
  • Moi University
    Bachelor of Business Management, Purchasing, Procurement/Acquisitions and Contracts Management
    Moi University
    Sep 2015 - Aug 2019 (4 years)
  • N
    Certificate in Computer Packages, Ms office and windows
    Nosway Computer College
    Dec 2012 - Apr 2013 (5 months)
  • S
    Kenya Certificate of Secondary Education, High School/Secondary Diplomas and Certificates
    St Clares Maragoli Girls
    Feb 2008 - Nov 2011 (3 years 10 months)