A
Anisuzzaman Khan
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McLean, Virginia, United States
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Full-time jobs
Starting at
USD150k/year
Résumé
Jobs
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- CSalesforce Senior AdministratorCareforthOct 2023 - Current (3 years 1 month)Managed and maintained the CRM system, overseeing databases, applications, user accounts, and role hierarchy while coordinating system updates and optimizing Salesforce Configuration for strategic alignment and long-term vision. Evaluated business processes, proactively identified opportunities for improvement, and implemented automation solutions to enhance efficiency using Process Builder, Flow, and Apex code in an agile environment. Led continuous reviews of business operations, strategizing for optimization and creating dashboards for pivotal decision making and data transformation management to improve organizational alignment. Headed project teams for administrative and business systems, ensuring clarity on project objectives and time
- MProgram ManagerMilitary Trailbazer, SalesforceAug 2022 - Current (4 years 3 months)Office Hours is a live forum for gathering with Military Trailblazers and Allies (EVERYONE is welcome to attend) to discuss Salesforce career paths, best practices for passing certification exams, strategies for strengthening your personal brand, marketing yourself on social media, etc. The Salesforce ecosystem is vast. Navigating its intricacies can sometimes feel overwhelming. This informal get-together is designed to help you leverage the Trailblazer Community to achieve your professional development and career-related goals.
- TSalesforce Senior AdministratorTwitterXOct 2021 - Dec 2022 (1 year 3 months)Configured and customized Salesforce.com CRM features and functionalities to meet business requirements, including user management, permission sets, custom objects, workflows, approvals, and process automation using Apex and Visualforce. Collaborated with technical and non-technical stakeholders to define system requirements and deliver ad tech solutions aligned with business goals, resulting in increased revenue, sales productivity, and operational efficiency in an agile environment. Managed Salesforce CRM instances for a large number of users, ensuring data security, system integrity, and user adoption through ongoing support, training initiativ
Salesforce Senior ConsultantAccenture Federal ServicesAug 2021 - Oct 2023 (2 years 3 months)Acted as a facilitator and mediator for Salesforce Sales Cloud, Service Cloud, CPQ/Revenue Cloud, and Health Cloud capabilities, focusing on account management and administrative functions. Supported the implementation of new Salesforce CPQ features and redesign of existing Sales Cloud capabilities, enhancing user support and contract management with proven agility in a sandbox environment. Worked with cross-functional teams to improve processes, document business requirements, and guide functionality with a focus on simplicity and scale using knowledge of Salesforce Lightning, Sales Cloud, Service Cloud, CPQ, and its integrated systems for professional growth. Led requirements gathering sessions and interviewed cross-functional Subject Mat- Salesforce Senior AdministratorHomes for HeroesSep 2020 - Sep 2021 (1 year 1 month)Lead Salesforce implementations, from requirements gathering, through development and delivery. Designed complex solutions for small to medium sized projects. Collaborated with the Scrum Team and Product Owner to groom user stories, track the day-to-day progress of sprint execution, identified and resolved team impediments, and was responsible for driving the quality of solution output by their team. Demonstrated foundational understanding of the client environment and overall project scope. Lead and supported tasks and portions of the project scope on engagements related but not limited to Systems Implementation, Operations & Maintenance and Helpdesk Operations. Performed analysis and diagnosis of client issues. Supported Implementation an
- Salesforce AdministratorNew RelicApr 2020 - Oct 2020 (7 months)Owned the sales/revenue operation tech stack and integrations, serving as a thought leader and go-to expert on resources and tools. Ensured successful implementation of product features with high-quality configuration and declarative development, driving revenue growth and sales productivity. Designed business process mapping and influenced decisions based on product knowledge to optimize sales processes and enhance operational efficiency. Supported the creation, configuration, and generation of quotes and orders using Salesforce CPQ, streamlining the quoting process and improving sales cycle times. Managed projects to add value and efficiency, including building reports, running analyses, conducting trainings, and designing workflows to dr
- SFDC Admin/ConsultantTEKsystemsAug 2019 - Apr 2020 (9 months)Salesforce CPQ Implementation - Undergo deep, technical business process discovery and create trusted solutions built on best practices Communicate directly with clients and manage implementations and customization projects Work directly with clients to translate business objectives into technical requirements Convert legacy data into Salesforce Quote-to-Cash instance, roll the implementation into the production environment Work with various IT Architects and SMEs and be responsible for process and system documentation, configuration, administration and customization of CPQ solution. Work with Sales, Contract, Order Management and Finance teams to understand current and future systems and processes
- Salesforce AdministratorNTT DATA ServicesMay 2018 - Jul 2019 (1 year 3 months)Host business requirements meetings with the client. Develop Salesforce functionalities according to the user stories to meet Stakeholders' demand. Work as a knowledgeable liaison between technical teams, testing teams and business stakeholders Author business use cases & user stories Host presentations of prototypes/demos with business users Configuration and testing of Salesforce functionality during implementations Assist with the writing of business requirements documents for developers & data consultants Assist with User Acceptance testing Translate client requirements into Salesforce CPQ design, leveraging best practices and minimizing the need for custom development. Configure Salesforce CPQ and Sales Cloud solutions. Assist Senior/L
- BSalesforce Administrator/BABUSINESS PLAN SOLUTIONSFeb 2017 - May 2018 (1 year 4 months)Spearhead implementation of large-scale, complex, multi-disciplined, cross functional and highly visible projects/programs and develop training materials as needed. Manage technical problems to solve complex technical issues and maintenance of SF architecture. Administered monthly enhancement releases delivering top priority platform enhancements/change requests along with fixing critical production defects. Works closely with each platform to implement prioritization processes to ensure that the highest impact requests are delivered. Guide multiple global social media Salesforce.com (SFDC) software projects simultaneously across numerous applicat
Education
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- BachelorUniversity of OklahomaJan 2013 - Dec 2016 (4 years)
- SSalesforce Certified Administrator Salesforce Certified Advanced Administrator Salesforce Certified Platform App Build
- CCopado Certified Consultant
- CCopado Certified Robotic Testing
- CCopado Certified Fundamentals II MP
- CCopado Certified Extension Builder