Ania Human Resources Manager

Human Resources Business Partner

Simera

Nov 2023 - Current (2 years 6 months)

-Align HR objectives with overall business goals. -Address and resolve workplace issues and conflicts. -Implement and oversee performance evaluation processes. -Identify training needs and organize development programs. -Manage salary structures, benefits packages, and rewards programs. -Create and update HR policies in accordance with laws and company needs. -Ensure compliance with labor laws, regulations, and company policies. -Analyze HR metrics and trends to inform decision-making. -Foster a positive work environment and enhance employee morale. -Provide ongoing Customer support to US customers looking to hire.

Human Resources Manager

ProtopVA

Aug 2023 - Nov 2023 (4 months)

-Spearheaded the company's talent acquisition and recruitment processes. -Provided expert legal advice on disciplinary and grievance issues to support management. -Compiled and updated employee files in electronic and paper formats to maintain accurate records. -Provided support to employees with various HR-related issues and liaised with heads of departments to find resolutions. -Screened, interviewed, and hired candidates to facilitate smooth recruitment procedures. -Created and executed HR strategies and initiatives to minimize business disruptions and balance the needs of the organization. -Drafted termination paperwork and exit interviews to comply with release procedures. -Administered comprehensive and equitable compensation a

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Operations Supervisor

Teleperformance Honduras

Dec 2021 - Aug 2023 (1 year 9 months)

-Evaluated team member performance and productivity, provided feedback, and implemented corrective actions. -Trained employees to maximize team productivity. -Performed preventative maintenance and calibration on equipment and systems to prevent malfunctions and work obstacles. -Analyzed department metrics and performance and reported findings to management. -Led associate focus groups and meetings to obtain suggestions, address concerns or issues, and foster positive relations among team members and management. -Assisted team members with any escalated order issues any customer encountered and provided a solution. -Used multitasking skills by working any administrative task from all the different departments within the organization whi

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Document Support Specialist

Teleperformance Honduras

Feb 2021 - Dec 2021 (11 months)

-Proofread filenames, titles, and submittal details to streamline submittal and avoid rejection. -Provided support for document controls and worked with contract documents. -Pitched in to assist the quality department with special projects and tasks. -Assisted with customer orders and accurrately inputted orders into the system. -Multitasked by managing a series of activities within the company. -Used problem-solving skills to accurrately assist in any issues with order problems. -Troubleshooted any technical issues with the user platform as they arised.

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Customer Service Associate

Caribbean Contact Center

Jun 2020 - Jan 2021 (8 months)

-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. -Assisted customers with any order issues and made sure orders arrived on time. -Inputted successfully delivered order in the order management software.

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Outbound Sales Agent

Caribbean Contact Center

Sep 2018 - Jan 2020 (1 year 5 months)

-Used computer databases to keep track of phone calls, confidential notes about conversations, and customer contact information. -Conducted outbound phone calls daily to reach potential clients and offered products and services.

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Scheduling Agent

Dosys BPO & Contact Center

Jun 2018 - Aug 2018 (3 months)

-Made medical appointment phone calls daily to establish first contact with potential customers and set meetings. -Entered daily data in computer systems and documented office activities. -Assisted medical staff with their necessary inventory orders and materials to be inputted correctly into the system.

Ania

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