Anh Phan

Anh Phan

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Operation VA | Project Coordinator | QA | SOP Creation & Customer Support
Ho Chi Minh City, Ho Chi Minh, Vietnam
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Résumé

Jobs verified_user 0% verified
  • N
    Operations Management
    Net Viet
    Jun 2025 - Current (1 year 5 months)
    - Support customer service via phone, mail and social platform, ensuring timely and professional responses
    - Handle administrative tasks, data entry, and documentation tracking with high accuracy
    - Train employees documentation standards, and compliance requirements, ensuring 100% understanding of processes.
    - Coordinate with department leaders to standardize processes and improve service efficiency.
  • FPT Corporation
    Administrative and Quality Assurance Specialist
    FPT Corporation
    Jan 2022 - Jan 2024 (2 years 1 month)
    - Led a cross-functional team of 5–10 members, ensuring 100% on-time project delivery and effective coordination across stakeholders.
    - Managed calendar scheduling and coordinated 100+ client and internal meetings (SLA and OLA) to resolve issues and ensure service standards, resulting in 95–100% monthly satisfaction rates.
    - Supported client servicing activities including follow-ups, documentation, and issue resolution.
    - Monitored KPIs and OKRs across departments to track project performance, achieving 100% accuracy and on-time delivery.
    - Conducted internal audits and coordinated external client audits, including scheduling, agenda preparation, and documenting meeting minutes.
    - Implemented ISO 9001, 20001, 27001
  • Saigon Coop
    Operations Management
    Saigon Coop
    Jun 2017 - Jun 2021 (4 years 1 month)
    - Completed the operation manual for the company and supermarket on time, reducing training time for new employees by 30–40%.
    - Conducted 50+ internal audits annually at the head office and supermarket in line with ISO 9001, ISO 22000, HACCP, and VietGAP/GlobalGAP standards, identifying compliance gaps and implementing corrective actions.
    - Delivered training to 100+ employees on ISO procedures, service standards, and food safety & hygiene regulations, ensuring consistent service quality across operations.
    - Evaluated 500+ supplier documents, ensuring full compliance with quality standards and legal requirements.
    - Trained 100+ employees on procedures, service standards, and company compliance requirements to ensure cons
  • CHINA STATE CONSTRUCTION CSCEC
    Administrative
    CHINA STATE CONSTRUCTION CSCEC
    Jan 2015 - Jan 2017 (2 years 1 month)
    - Managed project documentation including drawings and submission records.
    - Prepared meeting minutes, timesheets, and periodic project reports.
    - Coordinated communication between project teams and consulting units.
    - Compiled HSE reports to support safety monitoring and compliance
Education verified_user 0% verified
  • VNUHCM University of Science
    Bachelor's degree
    VNUHCM University of Science
  • C
    Customs – Importing/Exporting Essentials
    Apr 2021 - Sep 2021 (6 months)
    Completed a Customs – Importing/Exporting Essentials course to strengthen understanding of compliance in trade and logistics operations.
Projects (professional or personal) verified_user 0% verified
  • FPT
    ISO 9001, 20001, and 27001
    FPT
    Apr 2022 - May 2024 (2 years 2 months)
    Implemented ISO 9001, 20001, and 27001 quality management systems to ensure compliance and consistency across operations as well as ensured audit readiness across departments by tracking non-conformities through closure
  • I
    ISO 9001, ISO 22000 & HACCP
    Oct 2018 - Jan 2022 (3 years 4 months)
    - Conducted 50+ internal audits annually at the head office and supermarkets in line with ISO 9001, ISO 22000 & HACCP, with strong alignment to BRCGS food safety and audit frameworks. Conducted root cause analysis and implemented corrective and preventive actions (CAPA)
    - Evaluated 500+ supplier documents, ensuring compliance with food safety and hygiene standards across retail and supply chain operations