Angie Milena Mora Zamora

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Law firm

Family Business

Jan 2025 - Apr 2025 (4 months)

As a Virtual Assistant at a law firm, I provided comprehensive support in legal client management, ensuring that all client interactions were handled with the utmost professionalism and care. My role involved delivering exceptional customer service, addressing client inquiries, and facilitating communication between clients and legal professionals. Additionally, I effectively managed calendar appointments for the legal services offered, coordinating schedules to optimize efficiency and ensure that all client meetings were timely and productive. This attention to detail in calendar management was crucial in maintaining the firm's operational flow and enhancing client satisfaction.

DME Claims Submission Specialist

Solventum

Jan 2023 - Jan 2025 (2 years 1 month)

Oversaw and preserved daily reports using all Microsoft Office applications, emphasizing senior management financial reconciliation. Additionally, managed inbound and outbound calls to communicate with patients regarding their medical benefits, ensuring clarity and understanding of their claims. Conducted thorough investigations on rejected claims, facilitating the resubmission process to enhance overall claim approval rates. Utilized email management and call management skills to streamline communication and improve operational efficiency in the claims submission process.

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Order Management (Latham countryspecialist) & RiskAnalyst KYC

REFINITV

Jan 2020 - Jan 2022 (2 years 1 month)

Handled end-to-end processing of orders, ensuring accuracy, timeliness, and alignment with customer and business expectations. Acted as the primary point of contact for bankers in completing KYC documentation and account renewals, while managing assigned projects. Assisted in evaluating documentation requirements for client legal entities and collaborated with internal Compliance teams to ensure adherence to KYC policies. Additionally, coordinated with clients to obtain necessary KYC information and documentation, demonstrating effective communication and project management skills, which are essential for maintaining operational efficiency and compliance. Furthermore, I utilized calendar management skills to effectively schedule meetings be

Order Management

National Instruments

Jan 2019 - Jan 2020 (1 year 1 month)

As an Order Management professional, I provided comprehensive research and status updates for orders while delivering technical support for device-related issues. I established strong relationships between sales and clients to ensure high levels of customer satisfaction. My responsibilities included managing and resolving both external and internal inquiries from coworkers and clients, as well as evaluating and examining personal consumer requirements and preferences to offer tailored product suggestions. Additionally, my experience in legal client management enhanced my calendar management and customer service skills, allowing me to effectively coordinate schedules and prioritize client needs, ultimately contributing to a seamless order ma

Administrative Assistant

National Instruments

Jan 2019 - May 2020 (1 year 5 months)

As an Administrative Assistant, I excelled in organizational skills by proficiently managing calendars, scheduling appointments, and coordinating meetings to ensure efficient time management. I also supported the sales department by engaging with potential clients and sales managers, creating quotes that facilitated the complete order processing. My excellent verbal and written communication skills enabled clear and effective interactions with executives, staff, clients, and partners. I demonstrated strong time management abilities by prioritizing tasks effectively and meeting deadlines in a fast-paced environment. Additionally, I conducted thorough research and compiled information to support decision-making and strategic initiatives. Thro

Fraud Analyst

Wester Union

Jan 2015 - Jan 2017 (2 years 1 month)

As a Fraud Analyst, I evaluated and assessed potential risks associated with new products, systems, or processes. I conducted in-depth investigations into suspected fraud cases, meticulously collecting and reviewing relevant evidence to ensure thorough analysis. Additionally, I managed communication effectively by conducting outbound calls and handling email management, as well as taking incoming calls, which facilitated the gathering of critical information and enhanced the overall investigation process. My experience in legal client management further supported my ability to make outbound calls, ensuring that I communicated effectively with various stakeholders to gather necessary insights and maintain compliance throughout the investigat

Customer Service Representative

Bank of America

Jan 2013 - Jan 2015 (2 years 1 month)

As a Customer Service Representative, I was responsible for opening new accounts and clearly explaining the associated terms and benefits to clients. I effectively managed both inbound and outbound calls, ensuring a high level of customer support and satisfaction. My experience in legal client management, although not directly related, significantly enhanced my customer service skills, allowing me to communicate effectively in both English and Spanish, thereby catering to a diverse clientele and improving overall service delivery. Additionally, I utilized email management to streamline communication with clients, ensuring timely responses and follow-ups, which further contributed to a positive customer experience. My strong organizational s

Angie Milena Mora Zamora

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Angie Milena Mora Zamora

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