Implementation & Operations Coordinator (Administrative Assistant)
Private Medical & Rehabilitation Practice
Apr 2025 - Mar 2026 (1 year)
• Managed end-to-end patient lifecycle workflows - scheduling, follow-ups, and multi-provider coordination - improving attendance rates and operational efficiency
• Maintained electronic medical records across CRM platforms, ensuring HIPAA compliance and data accuracy
• Served as primary liaison between patients, providers, and administrative staff, streamlining cross-functional communication and reducing resolution time
• Processed insurance verifications and personal injury claims, supporting operational revenue cycle workflows
• Tracked billing, claims, and documentation pipelines to identify bottlenecks and improve process throughput
