Angel Pointer

Data Management Specialist

Restaurant Technologies

Feb 2025 - Current (1 year 8 months)

As a Data Management Specialist, I conducted audits and validated 500 to 1,000 customer data entries for accuracy using Oracle EBS. I verified data accuracy across multiple platforms and ran and analyzed reports to ensure smooth data transitions. Additionally, I assisted with data cleanup, mapping, and conversion tasks, while also extending and updating upcoming expired customer contracts during migration. My experience in remote work allowed me to effectively collaborate with team members and stakeholders, ensuring that all data management tasks were completed efficiently and accurately, regardless of location.

Data Entry Specialist

Thomson Reuters

Nov 2024 - Dec 2024 (2 months)

Entered and verified data using Wrike and created job tickets for offshore representatives of over 11Kcustomer data. Verified the data accuracy between multiple platforms. Applied commonly-used concepts, practices, and pre-established guidelines. Verified lawyer information to ensure correct association with their respective lawfirms.

Data Operations Specialist

Follett Software

Apr 2024 - Oct 2024 (7 months)

As a Data Operations Specialist, I was responsible for entering customer and account data into Salesforce and Oracle, ensuring accuracy and efficiency in data management. I reviewed Salesforce opportunities for approved quotes from Sales and made necessary adjustments or corrections to maintain order accuracy. My role involved reviewing data for deficiencies or errors, correcting any discrepancies, and verifying output quality. I ensured that invoices were properly generated and delivered to clients, and I processed customer renewal orders in Oracle. Additionally, I effectively managed my responsibilities while working remotely, demonstrating my ability to maintain productivity and communication in a virtual environment.

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Technical Data Specialist

Paper Education of America,

Apr 2022 - Apr 2023 (1 year 1 month)

Validated between 5K to 10K+ of customer data during the implementation process by running cURLs through automation. Established data entry standards by consistently updating the database to improve data quality. Utilized database queries to retrieve data for everyday productivity, which consisted of over 10K records. Collaborated with the Implementation Engineers to define data requirements while identifying automation problems and finding solutions. Cataloged and labeled subjects for the classes that were on the Paper platform to ensure students were placed in the correct class for their study. Additionally, employed administrative assistance skills by using Microsoft 365 to manage Word documents and Excel sheets for efficient data input

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ORDER MANAGEMENTANALYST

Kraft-HeinzGenpact,

Mar 2020 - Apr 2022 (2 years 2 months)

Maintained high volume ordering due due to COVID-19. Organized and consolidated 25-50 LTL shipments into full truckloads or 'ship withs' to increase truck optimization. Communicated with sales and supply chain regarding inventory levels. Monitored and tracked orders for the top retail grocery chain and clients with DCs nationwide.

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WORK ORDER ANALYST

GE AviationGenpact,

Aug 2018 - Mar 2020 (1 year 8 months)

Managed customer-owned Line Replaceable Units (LRUs) for repair, based on customer requirements and vendor sourcing contracts. Booked, daily managed, escalation, quotes and invoicing, along with issue resolution and delivery using Oracle. Responsible for all military F414 activities, via IFS Military database, including monitoring inventory levels. Reviewed 25-50 back to birth records for completeness and accuracy prior to parts or engines being sold. Uploaded engine record packages and entered part time and cycle calculations into ERP systems for CRM and Inventory Management. Additionally, utilized administrative assistance skills by managing all work emails through MS Outlook, a component of Microsoft 365, to ensure effective communicatio

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CUSTOMER SUPPORT/EMBLEM COORDINATOR

XLC ServicesCintas,

Aug 2017 - Aug 2018 (1 year 1 month)

Managed inventory of 400-500 company emblems daily for clients. Oversawand prioritized large contracts of over 2500 emblems. Maintained product data within SAP. Answering various concerns from customers regarding the shipment of the product and escalated when necessary to upper management.

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Angel Pointer

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